Customer Success Lead

5 months ago

المملكة العربية السعودية, Saudi Arabia Microsoft Full time

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Customer Success Leader for Saudi is the most senior Customer Success (CS) resource in each geography or segment, reporting to Country leader. The Customer Success Leader is responsible for the overall business performance of the Customer Success organization. This role is chartered with optimizing the organization’s capabilities aligned with CS business goals and championing consumption, exceptional proactive support delivery, and operational excellence within their organization. This role is further chartered with ensuring that the necessary capabilities exist within the organization while creating and sustaining a culture of customer centricity, technical intensity, innovation, and a growth mindset anchored in Microsoft values.

We are hiring a senior leader to serve as Customer Success Leader within Saudi to steer the Customer Success team, build presence in the market and inspire large scale customer impact through customer engagement and thought leadership. The Customer Success Leader will be a passionate, forward-thinking, hands-on leader with exceptional skills in developing and leading a highly technical team focused on Microsoft Cloud Solutions and customer support experience. This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the organizations capabilities are aligned with Customer Success priorities and business goals, championing the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through proactive service delivery and compliant operational excellence within their organization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**People Management**

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

Model - Live our culture; Embody our values; Practice our leadership principles.

Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

**Technical Leadership**
- Leverages credibility and expertise to act as executive-level sponsor and leader for highest consuming customers and partner ecosystem to continuously evolve and grow through digital transformation journey. Provides global thought leadership for technical integration and innovation with the area leadership team. Creates culture of community engagement with customers to influence actions and results at senior and executive levels of the organization. Drives executive sponsorship through the partner ecosystem and influences strategy for regional scale.
- Builds and maintains a network with senior technical decision makers (e.g., Chief Information Officer, Chief Technology Officer, Chief Architect, technical fellows) to provide guidance on technology trends and cloud adoption. Leverages deep technical knowledge, technical resources (e.g., Cloud Solution Architects), and peer connections to establish and elevate trusted and influential relationships with customer decision makers (e.g., Chief Executive-level) for large and/or high-impact (e.g., highest consuming) customers to drive customer adoption.
- Advocates to drive customer technical requirements with corporate product and engineering teams. Coaches team to be proactive, agile, and responsible to the voice of the customer. Creates an internal feedback loop to drive broad, global continuous improvement. Creates customer and employee forums for open feedback and collaboration across teams.
- Serves as an industry expert/spokesperson, as appropriate (e.g., industry-specific Operating Units) around key technical and customer success topics to drive recognition for Microsoft solutions and brands by speaking at events, blogging, and encouraging organizational participation. Supports Customer Success Unit (CSU) community-building internally and externally by providing community thought leadership and orchestrating with professional network to promote learning.

**Business Execution**
- Engages with Microsoft and partner resources to ensure awareness and understanding of Customer Succe

  • Senior Cloud Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full time

    Senior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QM **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...

  • Senior Cloud Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full time

    Senior Cloud Customer Success Manager - SaaS (Jeddah or Dammam)-230002QN **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve...

  • Senior Cloud Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia (1) customer, (2) product, (3) partnersimplementors, and (4) GTMsales. Full time

    Senior Cloud Customer Success Manager - SaaS (Jeddah)-230004YG **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Who We Are** - At Oracle, we see ourselves as changing the World through our own commitment to customer success, as well as by enabling our customers achieve their...

  • Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Uniphore Full time

    Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we...

  • Customer Success Account Mgmt

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia JCA Associates Full time

    8 key responsibilties of Customer Success Manager: - Develop Healthy customer relationships - Enchance customer training - Evaluates and Analyzes Customer needs - Builds trust and transparency with clients - Onboards new clients - Act as a customer advocate - Encourages customer to update their products - Promotes customer loyalty

  • Sr Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...

  • Senior Customer Success Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Senior Customer Success Manager Department & Team: EMEA Customer Success Location: RIYADH Summary: Build something new with a...

  • Success Services Engineer, Db

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Success Services Engineer, DB-230003BI **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Customer Success Services (CSS)/ Success Services Engineer (SSE)** **Location**:Saudi Arabia *** **Oracle Customer Success Services (CSS)** Oracle Customer Success Services is a One...

  • Customer Engineer Team Lead

    5 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Customer Engineer Team Lead LOCATION: Saudi GRADE: 9 Mentor/Coach:...

  • Customer Experience Lead

    5 months ago

    المملكة العربية السعودية, Saudi Arabia AlBorg Diagnostics Full time

    Al Borg Diagnostics, a reputable healthcare company, is currently seeking a highly motivated and experienced individual to join our team as a Customer Experience Lead for the Northern Region. As the Customer Experience Lead, you will be responsible for driving customer satisfaction and loyalty by implementing and managing customer-centric strategies and...

  • Senior Principal

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Oracle Full time

    Senior Principal / Principal Success Services Engineer, DB-230003BK **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** **Customer Success Services (CSS)/ Success Services Engineer (SSE)** **Location**:Saudi Arabia** **Oracle Customer Success Services (CSS)** Oracle Customer...

  • Customer Success Manager, Riyadh

    7 months ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

  • Merchant Success Onboarding Specialist

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Salla Full time

    Onboarding customers which include setting up accounts and on-site training. - Help drive fast time to the first implementation and overcome any blockers that may arise - Provide holistic program support to new customers in the onboarding phase - Clearly communicate account setup requirements and expectations with customers and key stakeholders - Assist and...

  • Professional Services Consultant- Team Lead

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Fortinet Full time

    **The Professional Services Team Lead **is an integral part of the Customer Success & Support organization and collaborates effectively with peers to grow services and customer satisfaction. The Professional Services Team Lead is responsible for a team of Professional Services consultants that are dedicated to delivering activities either on site or remote...

  • Customer Care

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Bupa Arabia Full time

    Contribute to setting and executing the organization's service strategy from a general service and customer care perpective. - Develop objectives for Customer Care day to day activities. - Collect and analyze Customer Care and Complaints unit statistics by conducting analysis of customer trends and behaviours is carried out to identify specific customer...

  • Servicenow Process Lead Architect

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Rackspace Full time

    Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on...

  • Territory Customer Manager

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Almarai Full time

    Pre Sell Salesman | Madinah, Saudi Arabia **The Company**: An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. **About the Role**: To directly manage the assigned territory Performance against Customer...

  • Technical Delivery Lead

    5 months ago

    المملكة العربية السعودية, Saudi Arabia Giza Systems EG Full time

    Manage the delivery of technology solutions for continuous business increments for a value stream in the shortest cycle time. - Manage integrations to improve business operations and productivity. - Lead the implementation for all solutions that delivery totally or partially through subcontractor/partner. - Ensure the integrity between all the parties...