Guest Service Agent
8 hours ago
**Job Description**:
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**Job Summary**
- Welcome, greet, and bids farewell to all guests, visitors, and customers. instrumental to achieving our goal in providing the highest professional standards in guest arrival and departure and thus exceeding guests’ expectations.**Essential Responsibilities**
- Acts promptly and professionally when dealing with guests’ needs.
- Always ensures the highest possible guest satisfaction.
- Cooperates and coordinates with the Front Desk, Butlers, Concierge, Valet, Doormen and Bellmen abiding strictly by the established Operating Policies & Procedures.
- Maintains an excellent reputation in the eyes of the public, the owners, the management, the guests, and the hotel staff.
- Builds friendly relationships with internal guests in all areas.
- Greet and welcome as well as bid fond farewell to guests and clients of the Hotel.
- Escort guests to the Front Office, Concierge or any other area within the Hotel.
- Respond to customer inquiries for information
- Has detailed information about the opening hours of all Hotel facilities
- Has thorough knowledge of the property
- Helps to ensure a smooth handling of guest baggage
- Helps and supports Front Office and Butlers with check-in/out procedures
- Helps to co-ordinate with transportation arrangements
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Guest Service Agent
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Guest Relations Agent
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Reservations Agent
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Front Office Agent
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En - Reception Agent
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En - Reservation Agent
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