Rotoflow - Aftermarket Field Service Engineer
1 month ago
**Job Description and Qualifications**
- Rotoflow, An Air Products Business, is a full-service turbomachinery OEM - providing a wide-range of new equipment solutions and aftermarket services to our customers globally in market segments such as industrial gases, petrochemicals, and hydrocarbons.- We are seeking an
- Having a residence-based position supporting customer locations worldwide,
- Having approximately 70% travel and 30% home time,
- Providing rotational support to our service facilities as needed,
- Working closely as a team with highly experienced, motivated team members including shop technicians, engineers, project managers, and business development engineers to exceed customer requirements and expectations,
- Being part of Air Products - a large and growing company with proven track record of stability and sustained profitable growth.
***
- The incumbent must uphold the company’s safety philosophy and processes for all field service activities. This position will support the Rotoflow expander business along with a variety of other rotating equipment in support of our Air Products business.
- This position reports to the Operations Manager. The incumbent will have primary responsibility for customer interfacing field service support.**RESPONSIBILITIES**
- Ensure a safe work environment by ensuring all Air Products safe work procedures are followed and implementing the Air Product’s Basic Safety Process.
- Understand industrial safe work processes and standards in the ASU, hydrocarbon and petrochemical environments.
- Supervise customer representatives and contractors on proper equipment changeouts, overhauls and startup of various rotating equipment.
- Travel to customer sites working independently as a representative of the Rotoflow group.
- Demonstrate both professional and technical knowledge of turbomachinery and reciprocating equipment.
- Solve problems by identifying, defining, analyzing and then making sound, timely decisions working with engineering.
- Demonstrate effective oral and written communication skills; maintain free and open communication.
- Understand and demonstrate knowledge in reading prints, flows sheets and product designs; provide liaison between the field and engineering and project managers to resolve technical problems as necessary.
- Assist regional business development managers with customer site assessments and act as the technical liaison between customers and Rotoflow commercial teams.
- Ensure trip reports are generated at the completion of all trips documenting scope of all work performed.
- Manage and ensure expense reports are complete and accurate on a monthly basis.
**QUALIFICATIONS**
- Associates or Bachelor’s degree in related industry
- Proven experience of 10 or more years of field service with supervisory responsibility in a similar field
- Previous experience with reciprocating and centrifugal pumps, compressors, and expanders
- Knowledge of industry work practices required
- Working knowledge in air separation and hydrocarbon plant processes and controls
- Knowledge of geometric tolerancing and dimensioning
- Proficient with PC programs such as Microsoft Outlook, Excel, Word, etc
- Multi-OEM experience preferred
- Excellent attention to detail
- The Field Service Technician position requires an individual with strong leadership abilities coupled with a good mechanical aptitude; strong organizational, interpersonal, communication, and decision-making skills are essential to the position
- The ability to work collaboratively across the business to perform responsibilities with minimum direction from management
- The ability to understand, implement, and meet the schedule commitments to meet critical customer completion requirements
- A strong safety focus, with a full understanding of the applicability of Government EHS regulations and the Company’s Global EHS policies and procedures
**Req No.**
- 41273BR
**Employment Status**
- Full Time
**Organization**
- Global Engrg Mfg Technology & Equipment
**Business Sector / Division**
- Gardner Cryogenics & Rotoflow Admin
**Region**
- Middle East, Egypt, Turkey (MEET)
**Country**
- Saudi Arabia
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