Digital Supporter
1 week ago
We’re looking for someone with proven experience in solving the digital issues and providing guidance and suggesting improvements.
Here’s some of the other things you can look forward to:
- Ensure service requests and failure and security tickets are updated and resolved as per agreed KPI levels.- Escalate higher level matters to second line and to external support as applicable.- Focus and do necessary action on assigned activities and projects to accomplish the milestones and meet the deadlines.-
- Provides basic orientation of Hempel digital systems and platform to new users and inculcate awareness of Digital policies and procedures and strict compliance on information security.- Ensure Company policies, procedures and controls are adhered to within the Digital function.- Keep costs low and within budget.- Develop effective working relationships at all levels, internally and externally.- Communicate clearly and effectively with the team and relevant colleagues.
The role will be based in Jeddah (Saudi Arabia) with primary focus on SA tickets but will extend to other countries as the necessary experience and skill levels are achieved.
You should also have the following qualifications:
- Minimum 2 years of full-time IT Technician/Digital Support experience in a reputable company- Bachelor’s degree or Vocational course graduate preferably in computer related studies- Expertise in Network cabling- PC and printer repair and troubleshooting skills.-
- Project coordination skills- Analytical and problem-solver- Strong organizational and planning skills.- Effective communication and presentation skills.- Team player with positive attitude- Pro-active and offers assistance whenever possible.- Continually improving performance.- Setting high standards of service.- Preferably with driving skills and transferrable iqama
Application and further information
More about Hempel
At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.
Application due
2024-05-10
Seniority Level
Mid-Senior level
Job Functions
Information Technology
Industry
Chemicals
- Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._
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