Techno Functional Consultant

7 months ago

Jeddah, Saudi Arabia Wipro Limited Full time

Overview:
**Role Purpose**
- The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution_

**Do** _ For an AMS cum implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment_
- _ Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines_
- _ Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch_
- _ Support the solutioning team from architectural design, coding,testing and implementation_
- _ Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system_
- _ Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production_
- _ Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions_
- _ Write code as per the developmental standards to decide upon theimplementation methodology_
- _ Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise_
- _ Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency_
- _ Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly_
- _ Support on-site manager with the necessary details wrt anychange and off-site support_- _ Skill upgradation and competency building_-
- _ Clear wipro exams and internal certifications from time to timeto upgrade the skills_
- _ Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain_
- _ Write papers, articles, case studies and publish them on theintranet_**_ Stakeholder Interaction_**- **_ Stakeholder Type_**- **_ Stakeholder Identification_**- **_ Purpose of Interaction_**- **_ Internal_**- _ Lead Consultant_- _ Reporting & updates_- _ Onsite Project Manager/ Project Teams_- _ To provide off-site support and inputs as per client requirements_- **_ External_**- _ Clients_- _ For solutioning and provide support_

**Display**
- Lists the competencies required to perform this role effectively:_

- **_ Functional Competencies/ Skill_**- Systems Thinking ? Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **Competent**
- Leveraging Technology ? In-depth knowledge of and mastery overtechnology domain that commands expert authority respect?**Master**
- Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-**Master**- **_ Competency Levels_**- **_ Foundation_**- _ Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._- **_ Competent_**- _ Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._- **_ Expert_**- _ Applies the competency in all situations and is serves as a guideto others as well._- **_ Master_**- _ Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._

- **_ Behavioral Competencies_**- _ Formulation & Prioritization_
- _ Innovation_
- _ Managing Complexity_
- _ Client centricity_
- _ Execution Excellence_
- _ Passion for Results_

**Deliver**- **_ No._**- **_ Performance Parameter_**- **_ Measure_**- 1.- Contribution to customer projects- Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT- 2.- Automation- Process optimization, reduction in process/ steps, reduction in no.of tickets raised- ** 3.**- Skill upgradation- # of trainings & certifications completed, # of papers, articleswritten in a quarter

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