IT (Application Support)
7 months ago
Manage all levels of support requests in Service Desk
- Coordinate with internal departments and end users to ensure that users are trained properly on the system functions.
- Identify and prioritize system activities through cross functional coordination
- Monitor the effectiveness and efficiency of existing processes for the IT programs
- Support and recommend innovations, enhancements, corrective actions for IT projects.
- Ensure the delivery of requirements to complete projects successfully and meet project deliverables, utilization expectations, customers experience, and quality of service
- Conduct program and project update meetings and reviews with management, department heads, leads, and team members
**Skills**:
- Communication.
- English
- Database querying
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