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Customer Facing Supply Chain Lead

1 month ago

Jeddah, Saudi Arabia Nestle Full time

**Position Summary**:

- **Role: Customer Facing Supply Chain**:

- **Location: Jeddah, Saudi Arabia
Lead all Customer Facing Supply Chain (CFSC) interactions with customers, driving value for both Nestlé and our customers. Embed Customer Centricity mind-set and behaviors (proactive, transparent, reliable, accountable, collaborative, and resourceful) in the country. Enable Nestlé and our customers to win by driving availability at the point of purchase at the lowest optimum cost. Find Supply Chain Solutions to meet our customers’ needs, ensuring Nestlé is seen as our customers partner of choice. Define and lead the execution of the Market Service Strategy in full collaboration with the Sales organization.

**A day in the life of...**
- Point of purchase Availability
- Owning the Service Level metrics and drive cross-functional focus to improve performance
- Understanding and influence key customers' metrics, in order to identify and reduce gaps, jointly tracking progress and value generation with customers
- Ensure collaborative planning is in place with key customers covering promotions, NPD, seasonal campaigns.
- Leveraging technology to increase visibility on downstream performance
- Nestlé as a Partner of Choice
- Build and maintain long term sustainable relationships with customers
- Relentlessly seeking to understand customer's needs, requirements, and ambitions in order to offer solutions, which will create value for the Customer and enable Nestlé to out compete.
- Express externally facing plan in Supply Chain Joint Business Plans regularly and jointly reviewed at Top-to-Top meetings by SC Directors of both organizations.
- Deliver the differentiated Nestle Customer Experience by delivering a consistent, commercially accretive experience to Customers.
- Organizing and/or participating in customer satisfaction surveys to gather insight on performance and drive market action plans.
- Looking for benchmarking opportunities with peer companies and industry bodies.
- Market Service Strategy defined, implemented, and maintained
- Leading and developing the customer segmentation exercise in close coordination with Sales
- Implementing the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost-effective services.
- Ensuring the proper long-term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered.
- Ensuring the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.
- **What will make you successful**
- 3+ years in Supply Chain (O2C/CFSC, Logistics, DSP)
- Sales exposure/experience required, and additional cross-functional exposure preferred
- Customer collaboration experience required
- Project and change management Ability to adapt plans based on knowledge of Customers shopping behaviors - Traditional Retailer, Digital & Out of Home operations.
- Commercial experience (incl. revenue, profit, promo activity, pricing etc.), while being able to have a strategic thinking mindset.
- Strategic Revenue Management experience
- Stakeholder management

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