Application Engineer Ksa
4 weeks ago
When it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and efficiency in cash circulation. Our 170 years of experience - combined with new, digital solutions - makes us the world market leader in Advanced Currency Management. As part of the G+D Group, we offer a wide range of development opportunities in an international, family-owned company, with more than 12,600 employees worldwide. We are convinced that the key to success is in the diversity of our employees. That’s why it depends on you personally - let’s shape the future of currencies together
Scope and Purpose
Support and maintain all cash operations software and Work on enhancing delivered solution performance and stability and increase the integration performance with other systems like SAP, surveillance systems, access control systems,.etc
Key Result Areas & Responsibilities
Troubleshoot vault automation SW, Perform software training and Support in resolving software and IT related issues.
Troubleshoot Material Handling SW, Perform software training and Support in resolving software and IT related issues.
Troubleshoot the integration between surveillance, access control systems with vault automation SW and Material Handling SW
Troubleshoot vault automation SW, Perform software training and Support in resolving software issues.
First Level Support for the customers by analysis of customer requests and reported problems.
Receive, document and prioritize issue tickets from Application Software users.
Real-time response to questions and solution of problems on Application related issues.
Preparation of more complex problems for transfer to Second Level Support.
Regular customer communication regarding the status of their requests and progress of their solutions.
Job Requirements
Bachelor’s Degree in Computer Science or related discipline.
**Knowledge of / Experience with**:
Windows Desktop operating system
Windows Server operating systems
**Windows SQL server**:
Basic knowledge SQL
SQL Server Management Studio
Backup / Restore databases
Database Encryption
SAP Business Objects
SAP Warehouse Management System
Remote Access software
Active directory
Incident management system
Scripting languages
**Understanding of**:
Modern server concepts
Virtualization
**Network concepts**: LAN, WLAN, router, switches, firewalls, DMZ, encryption
IT security concepts
Convincing skills through excellent grasp of technology, ability to work under a lot of pressure and independent and meticulous way of working.
A distinct consciousness of quality and safety, as well as absolute adherence to delivery dates.
Willing to work in different shifts if work demands
Proven planning, organization and leadership skills
Strong object oriented analysis, design and development skills
Experience with industry standard version control and defect management tools
Excellent written and verbal communication in English and interpersonal skills
Fluency in Arabic will be an added advantage
Able to focus on key deliverables in a fast-paced development environment
A self-starter who can co-ordinate with a team, yet work independently towards a common goal
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Job Details
Job Title
Application Engineer KSA
Business Sector
Giesecke+Devrient Currency Technology Saudi Arabia
12611-9257
Makkah-Al-Mukarramah Branch Rd
Riyadh
Requisition ID
21579
Location
Riyadh, SA
Career level
Experienced and Graduates
Job Type
Fulltime
Contact
HR Team Dubai
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