Application Support

4 weeks ago


Riyadh, Saudi Arabia MPH Global Services Full time

Category: IT/Software Development
Industry: Telecommunication
City/Country: Riyadh, Saudi Arabia
Location: Saudi Arabia

**Position** : Application Support & Maintenance Engineer**

**Location**:Riyadh - KSA

**Starting time**:ASAP

**Duration**:2 years with renewable

**Work Status **:Resident, Single

**Within this context, we are looking for a support & maintenance engineer based in Riyadh KSA able to fulfill the following objectives**:

- Handle the Operation, Support and Maintenance of the various components in the issuance solution
- Work with the customer support and operation teams and solve any tickets and issues reported by the customer
- Respond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolution
- Data collection and reporting to the management and the customer, periodically and on demand
- Perform system health checks and update the status to the team and customer if required
- Validate and deploy new software releases
- Monitor the system in proactive manner and foresee any possible issues along with proposing solution
- Perform preventive maintenance on the system
- Perform the tasks assigned by the support manager or team leader
- Obtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
- Ensure all support incidents and their resolutions are well documented in the local support portal

**Degree in Computer science/engineering or related field**
- Fluent in English (Written and Oral)
- At least 5 years of experience in related field/role
- Knowledge of the Arabic language is a plus

**Skills (Must Have)**:

- Software development or support experience in enterprise technologies (J2EE,.NET, Web services)
- Experience in SQL development, Oracle experience is preferred
- IT capabilities & knowledge (Windows, Linux)
- Basic scripting knowledge (DOS, Power Shell, Bash)

**Skills (Nice to Have)**:

- Experience in Smart Card technology, personalization & cryptography concepts
- Basic knowledge in computer networks
- ITIL certified

**Key competencies**:

- Critical thinking and problem solving skills
- Ability to work under pressure
- Strong adaptability & Stress tolerance
- Team work and good communication skills
- Strong aptitude for learning new technologies quickly


  • Application Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Cognizant Full time

    **Middleware Specialist with good hands-on VMware and Unix: - Provisioning Linux and Windows Vm's in Vmware to host Applications and Databases. Creating Init scripts for the Automatic process startup. Deploying Applications in both Test and Production environments and troubleshooting whenever necessary. Creating SSL Certificates and securing the Applications...


  • Riyadh, Saudi Arabia 2P Perfect Presentation Full time

    Technical skills: Deep understanding of the applications and systems used, and the ability to analyze errors and perform basic application maintenance.Communication and User Support: Ability to communicate effectively with users to understand and address their technical problems and provide technical support.Problem solving and analysis: The ability to...

  • Application Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia MPH Global Services Full time

    Category: IT/Software DevelopmentIndustry: TelecommunicationCity/Country: Riyadh, Saudi ArabiaLocation: Saudi ArabiaPosition : Application Support & Maintenance Engineer**Location:Riyadh - KSAStarting time:ASAPDuration:2 years with renewableWork Status :Resident, SingleWithin this context, we are looking for a support & maintenance engineer based in Riyadh...


  • Riyadh, Ar Riyāḑ, Saudi Arabia 2P Perfect Presentation Full time

    Technical skills: Deep understanding of the applications and systems used, and the ability to analyze errors and perform basic application maintenance.Communication and User Support: Ability to communicate effectively with users to understand and address their technical problems and provide technical support.Problem solving and analysis: The ability to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia The Saudi Investment Bank Full time

    Application Support Engineers The Saudi Investment Bank, Saudi Arabia A Leading bank is looking for application support engineers, this position require candidate to work with the application vendors to deploy banking related applications and document the whole process (including HLD and LLD diagram of the application environment ). Job Specification 1)...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hirebridge Full time

    About RLDatixEvery day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full time

    Roles and Responsibilities:Answer, reply, and support all clients whether through phone or email, operate as their helpdesk, and handle their complaints 24/7.Resolve client's issues related to Applications.Maintain application monitoring, performance tuning, and testing.Act as a technical resource for internal and external products.Walk customers through the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHOAREWE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every kind of confidential information.HOWDO WEDOIT?Seclore'spatent-granted, award-winning technology allows users to control how theirinformation is used -even...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Salt Full time

    Application Development and Support ManagerSalt is proud to partner with a prestigious financial institution in Riyadh to identify an Application Development and Support Manager. This role is crucial for leading a team dedicated to building, maintaining, and supporting essential business applications. The ideal candidate will oversee the entire application...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Enaya Cooperative Insurance Co. Full time

    Possessing specialist knowledge of operating systems, devices, applications and softwareProviding technical support to teams within the organisation, and to external clients when requiredAssisting with systems integrationsManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateMaintaining and updating...


  • Riyadh, Saudi Arabia Saudi Enaya Cooperative Insurance Co. Full time

    Possessing specialist knowledge of operating systems, devices, applications and softwareProviding technical support to teams within the organisation, and to external clients when requiredAssisting with systems integrationsManaging ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to dateMaintaining and updating...


  • Riyadh, Saudi Arabia SSC Egypt Full time

    **Roles and Responsibilities**: - Resolve client’s issues related to Applications. - Act as a technical resource for internal and external products. - Walk customers through the process of how to use services for the first time. - Help customers troubleshoot issues they encounter while using services and provide actionable tips to resolve the problem. -...


  • Riyadh, Saudi Arabia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a successful team, add value to the business and gain exposure to a wide range of business and technology activities! We are looking for an experienced, hands-on and enthusiastic technologist who is adaptable and flexible, and is keen to gain experience across many aspect of technology including software delivery, production...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ADDAR GROUP Full time

    "#Hiring Application Support Engineer (Arabic National/Speaker) for Semi-government Client in Riyadh.7+ Technical Experience in Administrate web application servers and their configuration (Such as:Apache Tomcat, Jboss, Nginx and Weblogic.)6+ Experience in Apache Tomcat.6+ Experience in windows web servers (Microsoft IIS).Experience with Administrate using...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full time

    Roles and Responsibilities: Resolve client's issues related to Applications. Act as a technical resource for internal and external products. Walk customers through the process of how to use services for the first time. Help customers troubleshoot issues they encounter while using services and provide actionable tips to resolve the problem. Maintains customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia 700-Apps Full time

    Responsibilities Assistance to users on completing business interactions, via service requests or the multichannel support framework. Support and guidance on 'howto' questions for users on the usage of the client system Provide assistance on contacts and processes to be followed for on boarding of participant banks onto the client platform. This assistance...

  • Application Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Full time

    Senior Support Engineer - AppDynamicsRiyadh, KSAJob Description Summary Diagnosing and resolving issues related to IT monitoring systems and tools, while also offering technical assistance and guidance to fellow IT personnel and users Sustaining IT monitoring solutions that encompass diverse facets of IT operations, including availability, performance,...

  • Application Support

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Novasyte Full time

    Senior Support Engineer - AppDynamicsRiyadh, KSA Job Description Summary Diagnosing and resolving issues related to IT monitoring systems and tools, while also offering technical assistance and guidance to fellow IT personnel and users Sustaining IT monitoring solutions that encompass diverse facets of IT operations, including availability, performance,...

  • Application Support

    2 months ago


    Riyadh, Saudi Arabia Cognizant Full time

    **Middleware Specialist with good hands-on VMware and Unix: - Provisioning Linux and Windows Vm's in Vmware to host Applications and Databases. - Creating Init scripts for the Automatic process start-up. - Deploying Applications in both Test and Production environments and troubleshooting whenever necessary. - Creating SSL Certificates and securing the...


  • Riyadh, Saudi Arabia RLDatix Full time

    About RLDatix Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations...