Informatics Technical Specialist

1 week ago


المملكة العربية السعودية, Saudi Arabia Abbott Laboratories Full time

**Position **Title**

AlinIQ Informatics Technical Specialist

**Reports **To**

Regional Informatics Technical Leader / Sr. AlinIQ Informatics Technical Specialist

**Role **Purpose**

**Span of **Control**

Positions reporting directly into this position: None

**Job **Specifications**

**Qualifications**
- Bachelor’s degree or equivalent Global education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

**Special Skills & **Knowledge**
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

**Key Competencies & Desirable skills**
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality
- Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

**Key** Accountabilities**

**Strategic**
- Become a trusted advisor to customers
- Identify customer needs, propose solutions, and resolve problems
- Provide feature/ product enhancement input based on customer feedback
- Maintain and assume accountability for a culture of high customer service

**Operational**
- Execute project work plans with a focus on timely completion & risk mitigation
- Track and report on assigned project aspects on a regular basis
- Configure and integrate products to customer specifications; deliver training
- Provide customer support assistance, as needed
- Revise and keep up to date, all project documents and systems of record
- Participate in team and customer meetings effectively
- Be available for potential shift work and travel to client sites up to 80% of the time



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