Client Care Specilist

4 weeks ago


Riyadh, Saudi Arabia valuable capital financial company Full time

Client Care Specialist

**Job Objective:**The purpose of this position is supporting clients by providing helpful information, answering questions, and responding to complaints and assist in achieving VCFC’s objectives, mission, and vision in line with client care systems objectives with CMA regulation criteria.

**Duties and Responsibilities**

1、 Receiving and answering customers' telephone or written calls in accordance with the company's standards.

2、Immediately respond to all clients inquiries.

3、Provide all the necessary information required for the client.

4、Maintain records of communication with customers and all their various transactions, comments, and complaints until the desire to refer to them again.

5、Ability to communicate independently with the technical team to solve problems and follow - up with clients.

6、Generating regular reports on service quality and customer satisfaction.

**Requirements**:
1、Good levels in Arabic and English.

2、Patient and calm and have the ability to patiently solve complex problems.

3、Excellent communication and interpersonal skills.

4、 Bachelor’s degree holder in Business, Finance, or related disciplines

5、CME-1 qualification (optional)

6、 At least one year of experience in client care.

7、Previous experience in the field of stock markets, whether through study or previous work.

8、Full knowledge of the stock market with actual experience of trading in the stock market.

9、Full knowledge of client care systems and dealing with them.

الهدف الوظيفي: الغرض من هذا المنصب هو دعم العملاء من خلال توفير معلومات مفيدة والإجابة على الأسئلة والرد على الشكاوى والمساعدة في تحقيق أهداف VCFC ورسالتها ورؤيتها بما يتماشى مع أهداف أنظمة رعاية العملاء مع معايير تنظيم CMA.

الواجبات والمسؤوليات:
1、تلقي مكالمات العملاء الهاتفية أو المكتوبة والرد عليها وفقاً لمعايير الشركة.

2- الرد الفوري على كافة استفسارات العملاء.

3- توفير كافة المعلومات اللازمة للعميل.

4、الاحتفاظ بسجلات التواصل مع العملاء وكافة معاملاتهم وتعليقاتهم وشكاويهم المختلفة لحين الرغبة في الرجوع إليهم مرة أخرى.

5、القدرة على التواصل بشكل مستقل مع الفريق الفني لحل المشاكل والمتابعة - مع العملاء.

6、إصدار تقارير منتظمة عن جودة الخدمة ورضا العملاء.

متطلبات:
1、مستويات جيدة في اللغتين العربية والإنجليزية.

2、الصبر والهدوء ولديهم القدرة على حل المشاكل المعقدة بصبر.

3 - مهارات ممتازة في التواصل والتعامل مع الآخرين.

4 - حاصل على درجة البكالوريوس في الأعمال أو المالية أو التخصصات ذات الصلة

5. مؤهل CME-1 (اختياري)

6-خبرة لا تقل عن سنة في مجال خدمة العملاء.

7、خبرة سابقة في مجال أسواق الأوراق المالية سواء من خلال الدراسة أو العمل السابق.

8、المعرفة الكاملة بسوق الأوراق المالية مع خبرة فعلية بالتداول في سوق الأوراق المالية.

9、المعرفة الكاملة بأنظمة رعاية العملاء والتعامل معهم.

**Salary**: ﷼8,000.00 - ﷼15,000.00 per month


  • Client Care Specilist

    4 weeks ago


    Riyadh, Saudi Arabia valuable capital financial company Full time

    **Responsibilities**: 1、 Receiving and answering customers' telephone or written calls in accordance with the company's standards. 2、Immediately respond to all clients inquiries. 3、Provide all the necessary information required for the client. 4、Maintain records of communication with customers and all their various transactions, comments, and...

  • Client Care Manager

    7 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    CARE is committed to delivering exceptional care and support to our clients. We are seeking a compassionate and skilled Caregiving Professional to join our team.Main ResponsibilitiesProvide hands-on care and support to clients, including personal care, mobility assistance, and medication remindersConduct thorough assessments of client needs and develop...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Learning Oasis Int.&Ntl. Schools Full time

    At Learning Oasis International and National Schools, we are committed to delivering exceptional education and fostering a culture of excellence.Client Care CoordinatorThis is a full-time on-site role located in Saudi Arabia. The Client Care Coordinator will be responsible for ensuring customer satisfaction, handling phone etiquette, and maintaining...

  • Client Care Liaison

    3 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia FAST FIT EMS Full time

    At Fast Fit EMS Fitness, we're committed to delivering exceptional customer experiences and fostering a positive work environment. As a Client Care Liaison, you will play a vital role in ensuring that our clients receive the highest level of care and support.About Us:We pride ourselves on being the market leader and largest provider of EMS services in Saudi...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sahm Capital Full time

    Job SummaryThe Client Care Specialist plays a vital role in supporting clients by providing valuable information, addressing their queries, and responding to concerns to help achieve Sahm Capital's objectives.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner.Maintain accurate records of client interactions and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About CARE:CARE is a leading Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA. Our global team of experts serves clients worldwide from diverse markets.Job Description:We seek a highly skilled Client Acquisition Specialist to join our team. The ideal candidate will have expertise in identifying new...


  • Riyadh, Saudi Arabia valuable capital financial company Full time

    The purpose of this position is supporting clients by providing helpful information, answering questions, and responding to complaints and assist in achieving VCFC’s objectives, mission, and vision in line with client care systems objectives with CMA regulation criteria. **Duties and Responsibilities**: - Receiving and answering customers' telephone or...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Job OverviewWe are seeking a highly skilled Senior Account Manager to join our team at CARE. In this role, you will be responsible for managing client relationships, developing and implementing innovative solutions, and leading a team of professionals to produce exceptional results.Main Responsibilities- Develop and maintain strong relationships with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Client Support Expert Job Description:We are seeking a highly skilled Client Support Expert to join our team at CARE. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, addressing their queries and resolving issues promptly and professionally. In this role, you will utilize your technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    We are seeking a Client Relationship Specialist to join our team at CARE. The ideal candidate will be responsible for driving sales, building client relationships, and coordinating events to ensure successful execution and client satisfaction.The Client Relationship Specialist will be responsible for:Client Relationship Management:Serving as the primary...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ben Khan Full time

    Job OverviewThe Client of Ben Khan seeks an experienced Clinical Care Specialist to join their team. This role requires a Registered Nurse with a proven track record in acute care settings, delivering high-quality patient care and mentoring junior staff members.Key ResponsibilitiesDevelop and implement effective patient care plans, prioritizing individual...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    CARE is seeking a seasoned executive to drive sales transformation and growth. As a key member of our team, you will be responsible for leading organizations through transformative customer success initiatives, identifying and capitalizing on new business opportunities.Key Responsibilities:Develop and execute effective onboarding strategies to ensure...

  • Executive Leader

    1 day ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ben Khan Full time

    Job TitleAt Client of Ben Khan, we are seeking a highly experienced and skilled Executive Leader to join our team as the Director of Critical Care Nursing.This leadership position requires a Master's degree in Nursing or a related health discipline, or an MBA. A Bachelor's degree in Nursing is also acceptable if the Master's degree is not in Nursing.The...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    About CARE:We are a Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA. Our distributed teams are located in Tunisia, Egypt, KSA, Palestine, Nigeria & India. We were founded in 2011 in Riyadh, KSA, as an app development company (previously Ibtikar technologies) successfully pivoted our model to support...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ash International Full time

    Job SummaryWe are seeking a highly skilled Pediatric Consultant to join our team at Client of Ash International. As a leading healthcare provider, we offer a challenging and rewarding environment for medical professionals.The successful candidate will be responsible for providing high-quality care to newborns and infants requiring intensive treatment. This...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ben Khan Full time

    Job DescriptionAs a key member of our team, the Executive Leader - Critical Care will play a vital role in shaping the future of Client of Ben Khan. This leadership position requires a strong understanding of the healthcare industry, with a focus on critical care.The successful candidate will have a Master's degree in Nursing or a related field, a current...

  • Registered Nurse

    1 day ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ben Khan Full time

    Job DescriptionThe Client of Ben Khan is seeking an experienced Registered Nurse - Acute Care to join their team. As a skilled nurse, this individual will be responsible for delivering high-quality patient care, collaborating with multidisciplinary teams, and contributing to the overall success of our organization.Key ResponsibilitiesAssess, plan, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Client of Ben Khan Full time

    Company OverviewClient of Ben Khan is a leading recruitment firm that focuses on executive search and placement services. Our goal is to provide our clients with top-notch talent that meets their specific needs.We are currently seeking a highly qualified Leadership Position in Critical Care to join our team. This individual will be responsible for overseeing...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Client of Carter Wellington Full time

    About the RoleWe are seeking an experienced Anaesthetics Consultant to join our client's prestigious healthcare facility in Riyadh. As an Anesthetic Care Specialist, you will be responsible for delivering high-quality patient care and contributing to the development of the department.Key Responsibilities:Deliver high-quality, patient-centered clinical care...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Client of Domo Ventures W.L.L. Full time

    About UsClient of Domo Ventures W.L.L. is a leading healthcare provider dedicated to delivering exceptional patient care and promoting wellness in our community. As a Pulmonologist at our organization, you will be part of a dynamic team that shares your passion for delivering high-quality patient care.Job DescriptionWe are seeking a highly skilled and...