Client Care Specilist
2 weeks ago
Client Care Specialist
**Job Objective:**The purpose of this position is supporting clients by providing helpful information, answering questions, and responding to complaints and assist in achieving VCFC’s objectives, mission, and vision in line with client care systems objectives with CMA regulation criteria.
**Duties and Responsibilities**
1、 Receiving and answering customers' telephone or written calls in accordance with the company's standards.
2、Immediately respond to all clients inquiries.
3、Provide all the necessary information required for the client.
4、Maintain records of communication with customers and all their various transactions, comments, and complaints until the desire to refer to them again.
5、Ability to communicate independently with the technical team to solve problems and follow - up with clients.
6、Generating regular reports on service quality and customer satisfaction.
**Requirements**:
1、Good levels in Arabic and English.
2、Patient and calm and have the ability to patiently solve complex problems.
3、Excellent communication and interpersonal skills.
4、 Bachelor’s degree holder in Business, Finance, or related disciplines
5、CME-1 qualification (optional)
6、 At least one year of experience in client care.
7、Previous experience in the field of stock markets, whether through study or previous work.
8、Full knowledge of the stock market with actual experience of trading in the stock market.
9、Full knowledge of client care systems and dealing with them.
الهدف الوظيفي: الغرض من هذا المنصب هو دعم العملاء من خلال توفير معلومات مفيدة والإجابة على الأسئلة والرد على الشكاوى والمساعدة في تحقيق أهداف VCFC ورسالتها ورؤيتها بما يتماشى مع أهداف أنظمة رعاية العملاء مع معايير تنظيم CMA.
الواجبات والمسؤوليات:
1、تلقي مكالمات العملاء الهاتفية أو المكتوبة والرد عليها وفقاً لمعايير الشركة.
2- الرد الفوري على كافة استفسارات العملاء.
3- توفير كافة المعلومات اللازمة للعميل.
4、الاحتفاظ بسجلات التواصل مع العملاء وكافة معاملاتهم وتعليقاتهم وشكاويهم المختلفة لحين الرغبة في الرجوع إليهم مرة أخرى.
5、القدرة على التواصل بشكل مستقل مع الفريق الفني لحل المشاكل والمتابعة - مع العملاء.
6、إصدار تقارير منتظمة عن جودة الخدمة ورضا العملاء.
متطلبات:
1、مستويات جيدة في اللغتين العربية والإنجليزية.
2、الصبر والهدوء ولديهم القدرة على حل المشاكل المعقدة بصبر.
3 - مهارات ممتازة في التواصل والتعامل مع الآخرين.
4 - حاصل على درجة البكالوريوس في الأعمال أو المالية أو التخصصات ذات الصلة
5. مؤهل CME-1 (اختياري)
6-خبرة لا تقل عن سنة في مجال خدمة العملاء.
7、خبرة سابقة في مجال أسواق الأوراق المالية سواء من خلال الدراسة أو العمل السابق.
8、المعرفة الكاملة بسوق الأوراق المالية مع خبرة فعلية بالتداول في سوق الأوراق المالية.
9、المعرفة الكاملة بأنظمة رعاية العملاء والتعامل معهم.
**Salary**: ﷼8,000.00 - ﷼15,000.00 per month
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