Client Care Specialist

7 months ago


Riyadh, Saudi Arabia valuable capital financial company Full time

The purpose of this position is supporting clients by providing helpful information, answering questions, and responding to complaints and assist in achieving VCFC’s objectives, mission, and vision in line with client care systems objectives with CMA regulation criteria.

**Duties and Responsibilities**:

- Receiving and answering customers' telephone or written calls in accordance with the company's standards.
- Immediately respond to all clients inquiries.
- Provide all the necessary information required for the client.
- Maintain records of communication with customers and all their various transactions, comments, and complaints until the desire to refer to them again.
- Ability to communicate independently with the technical team to solve problems and follow up with clients.
- Generating regular reports on service quality and customer satisfaction.

**Skills**:

- Good levels in Arabic and English.
- Patient and calm and have the ability to patiently solve complex problems.
- Excellent communication and interpersonal skills.

**Education**:

- Bachelor’s degree holder in Business, Finance, or related disciplines
- CME-1 qualification

**Salary**: ﷼8,000.00 - ﷼15,000.00 per month

Application Question(s):

- Which country are you from? Which city do you live in now?
- Do you have CME-1 qualification?


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