Enterprise Implementation Senior Specialist

5 months ago


Riyadh, Saudi Arabia Foodics Full time

**Who Are We❓**

We Are Foodics a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

**The Job in a Nutshell**

As an Enterprise Implementation Senior specialist at Foodics, you will be responsible for managing the after-sales journey for our customers, ensuring a seamless and successful onboarding experience, providing activation support, and managing customer accounts for a period of time. This phase is highly hands-on to guarantee customer satisfaction and successful product adoption. After this period, the accounts will be transitioned to the Account Management teams, and for enterprise accounts, they will retain to continue to support them as the primary contact to manage product requests, issue resolutions, provide ongoing product education, and collaborate with internal teams to ensure enterprise customers receive timely and effective solutions.

**What Will You Do❓**
- Guide new customers through the onboarding process, ensuring they are set up for success.
- Conduct comprehensive training sessions to educate customers on the functionalities and benefits of the Foodics platform.
- Assist customers in customizing the platform to meet their specific business needs.
- Provide proactive support during the initial activation phase to ensure customers are utilizing the platform effectively.
- Address any questions or concerns customers may have during their initial use of the platform.
- Monitor customer usage and provide guidance to maximize platform adoption and value.
- Build strong relationships with customers to become a trusted advisor.
- Collect and relay customer feedback to internal teams to drive product improvements.
- Advocate for customers’ needs and ensure their voice is heard within the company.

**What Are We Looking For❓**
- Bachelor's degree in Business, Marketing, or related field.
- Minimum 3+ years proven experience in customer success, implementation Specialist, account management in the hospitality or SaaS, Erp industries.
- Exceptional communication and interpersonal skills.
- Strong problem-solving skills and a proactive approach to addressing customer needs.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Fluency in Arabic and English.
- Restaurant operations experience is a plus.

**What We Offer You❗**

We believe you will love working at Foodics
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.



  • Riyadh, Saudi Arabia Mentruiter Full time

    **Job Summary**: Key Responsibilities: - **Sales and Business Development**: - Drive enterprise sales initiatives, focusing on acquiring and retaining large enterprise clients. - Develop and implement sales strategies to meet and exceed sales targets. - Identify and establish strategic partnerships to enhance sales opportunities. - **Customer Relationship...

  • Hpc Sales Specialist

    5 months ago


    Riyadh, Saudi Arabia Hewlett Packard Enterprise Full time

    HPC Sales Specialist & Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **AI is a high-growth market for HPE, and we believe we are uniquely suited to bring our end-to-end technologies spanning compute technologies from Edge to Cloud, purpose-built AI software, interconnect, and services,...


  • Riyadh, Saudi Arabia Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job SummaryThe ServiceNow Consultant is a key member of our team at Duncan & Ross, responsible for designing, implementing, and managing ServiceNow solutions to help businesses streamline their processes and achieve their strategic objectives.Key ResponsibilitiesRequirement AnalysisCollaborate with clients to gather and analyze their business...


  • Riyadh, Saudi Arabia Siemens Mobility Full time

    **Job ID**: - 377754**Company**: - Siemens Healthcare Limited**Organization**: - Siemens Healthineers**Job Family**: - Research & Development**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent- Do you want to help shape the future of healthcare?...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Provides professional support in the implementation of action plans to drive efficiency in Hospital processes.Performs duties to support the goals and objectives of the concerned department. **Essential Responsibilities and Duties**: 1. Receives the developed action plans from the Operational Efficiency Planning Department for review, implementation and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ReThink Recruitment Full time

    Enterprise Loyalty Operations SpecialistAbout the Role:We are seeking a highly skilled Enterprise Loyalty Operations Specialist to join our team at ReThink Recruitment. As a key member of our operations team, you will be responsible for driving business growth and improving operational efficiency.Key Responsibilities:Operational Excellence: Develop and...


  • Riyadh, Saudi Arabia Müller`s Solutions Full time

    As the Chief Enterprise Architect at Müller's Solutions, you will be responsible for leading the development and implementation of the enterprise architecture strategy and roadmap. You will work closely with executive leadership, department heads, and technology teams to define and execute a comprehensive enterprise architecture vision that aligns with the...

  • Enterprise Architect

    5 months ago


    Riyadh, Saudi Arabia Müller`s Solutions Full time

    As an Enterprise Architect at Müller's Solutions, you will be responsible for developing and implementing strategic technology solutions that align with our business goals and objectives. You will work closely with stakeholders, including senior management and department heads, to identify opportunities for technology innovation and leverage your expertise...


  • Riyadh, Saudi Arabia Müller`s Solutions Full time

    As the Chief Enterprise Architect at Müller's Solutions, you will be responsible for defining and leading the architectural strategy and roadmap for our organization. You will work closely with senior stakeholders, including C-suite executives, to align technology solutions with business goals and drive innovation through effective enterprise architecture...


  • Riyadh, Saudi Arabia Lendo Full time

    **Position Overview**: At Lendo, we are seeking a highly skilled and experienced Enterprise Risk Management Manager to join our team. The Enterprise Risk Manager will be responsible for leading the development, implementation, and ongoing management of our enterprise risk management program. This role will involve collaborating with key stakeholders across...

  • Senior Officer

    5 months ago


    Riyadh, Saudi Arabia Sarmad Full time

    **Position Overview**: We are seeking a dynamic and experienced professional to join our organization as an EPMO (Enterprise Project Management Office) Senior Officer. As an EPMO Senior Officer, you will be responsible for overseeing and supporting the management of multiple projects within our organization. You will work closely with project teams, senior...


  • Riyadh, Saudi Arabia Cabrio Company Full time

    At Cabrio, we're not just about getting you from point A to point B; we're about creating an unparalleled elevated experience that redefines premium transportation in Saudi Arabia. Our blend of cutting-edge technology and impeccable service ensures that every journey is effortless, elegant, and entirely tailored to our clients' needs. We're seeking...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Solsystems Full time

    Job Title: Senior Integration Solutions SpecialistSOL Systems is seeking a highly skilled Senior Integration Solutions Specialist to join our team. As a key member of our technical team, you will be responsible for providing advanced technical support and guidance for IBM Cloud Pak for Integration solutions.Key Responsibilities:Provide high-level technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job Title: Sr. BIM SpecialistAt Duncan & Ross, we are seeking a highly skilled and experienced Sr. BIM Specialist to join our Digital Engineering team. As a key member of our team, you will be responsible for leading and overseeing the implementation of BIM processes on-site, ensuring adherence to project specifications and standards.Key...


  • Riyadh, Saudi Arabia Udacity Full time

    **About Us** Udacity is on a mission to deliver impactful and cutting edge tech education that enables individuals and organizations to unlock their potential. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud...


  • Riyadh, Saudi Arabia State Street Corporation Full time

    Senior Consultant Implementation, Charles River Development, Assistant Vice President **Job Description**: **Who we are looking for** Charles River are looking to expand their established Implementation Services Team. The Consultant is responsible for all aspects of implementation for the Charles River IMS. They will need to become a product expert in a...


  • Riyadh, Saudi Arabia State Street Corporation Full time

    Senior Consultant, Implementation Services, Charles River Development, Assistant Vice President **Who we are looking for** Charles River are looking to expand their established Implementation Services Team. The Consultant is responsible for all aspects of implementation for the Charles River IMS. They will need to become a product expert in a short amount...


  • Riyadh, Saudi Arabia Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Implementation Specialist in a Client Focused role within BCG's Operations Practice Area, you will work in a growing global team, delivering value to clients via individual expertise and/or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data, and related expertise, etc.).You will...


  • Riyadh, Saudi Arabia Rewaa Full time

    **Job Purpose** **Key Accountabilities** - Identifying and prospecting new enterprise-level customers. - Developing and executing sales strategies to meet or exceed sales targets. - Conducting in-depth needs analysis and solution presentations to key stakeholders. - Negotiating and closing complex sales contracts. - Maintaining accurate and up-to-date sales...