Client Operations Specialist
4 weeks ago
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.
**Client Operations Specialist**
**What You Will be Doing**:
- Proactively assist in all merchant's operations related to their daily use of our solution and coordinate with other team members when needed
Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses;
- Partner with Customer Support, Sales, and Software Development to resolve issues that arise during merchant trials, integrations, or post-implementation support
- Advise management on support issues that impact customer satisfaction and provide recommendations for appropriate actions
**About You**:
- 2+ years experience in a Technical support/configuration role in the Tech and/or eCommerce industry
- You have a phenomenal sense of responsibility, take ownership of your work, get a sense of achievement from solving a problem and helping others
- You are a self-starter, flexible, and have the ability to maintain high levels of productivity with mínimal direction; you feel comfortable working in a high paced environment and can make quick and informed decisions under pressure
- You have an affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes; you will also actively seek the answers to what you don’t know.
- Ability to work on a flexible schedule
**What we stand for**
**#Aspire**
We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.
**#Excel**
We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.
**#Unite**
We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.
**Want to see us in action?**
**_
Take a peek inside here_**_._**
**We believe in equal opportunities
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