External Client Advisor, Iwc

3 weeks ago

Riyadh, Saudi Arabia IWC Full time

Reference Code: 90024**External Client Advisor, IWC (Saudi Nationals Required)**:

- Riyadh, 01, SA- PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen

IWC, External Boutique

Mission:
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

**Responsibilities**:

- Hosting clients and other stakeholders with the ability to provide personalized customer experience
- Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
- Identify and/or create sales opportunities inside and outside boutique environment
- Find ever new and creative means to exceed client’s expectations
- Engage in CRM-activities such as prospect follow-up on a daily basis
- Handle customer service requests and respective processes
- Know IWC’s history, products and partnerships as well as the watch industry
- Deliver outstanding client service and treatment to make a clear difference vs. competition
- Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
- Organize and execute all operational tasks in detail and with care
- Maintain the boutique according to global IWC visual merchandising standards

**Profile**:

- Atleast 2 years plus of experience in luxury retail
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
- Result-oriented and driven
- Strong selling skills
- Able to adapt approach individually to respective client
- Open and outgoing personality
- Has perfect manners and can maintain a conversation elegantly
- Creative, curious and versatile
- Team player with good interpersonal competences and empathetic
- Excellent communicator with ability to develop strong networks
- Fluent in local language and English and ideally one more relevant tourist language
- Applicants with background in sales
- Saudi Nationals

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