L2 IT System Engineer

1 week ago


Riyadh, Saudi Arabia D2Global247 Full time

**URGENT**

**Duties shall include, but not be limited to**:

- Diagnosing and troubleshooting desktop system, printer, and operating problems
- Consulting and instructing users on hardware and software questions/issues
- Collaborate with other IT Services Data Center and Network Infrastructure teams
- Install, maintain and upgrade equipment and its associated infrastructure
- Runs diagnostic tests to isolate system problems as well as proactive activities
- Operating Systems Windows, OS-X
- MS Office (Windows and knowledge of Mac) software
- Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
- Hands-on experience removing viruses and spyware using various tools (Windows)
- Identifies, researches, and resolves technical problems including forming an RCA
- Documents, tracks and monitors the problem to ensure a timely resolution within an affected SLA window

**Base Skill Set**:

- A+ Certification or equivalent experience
- Good working knowledge of Active Directory
- 2+ years experience providing technical support in a fast-paced and constantly changing environment up to the executive management level.
- Excellent customer service and communication skills including providing VIP support
- Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS/office 2010 as well as Win 8 and O365
- Support of End User for video conferencing units.
- Support of mobile devices

**WhatsApp Only **: +44 20 3239 7950

Pay: ﷼4,400.00 - ﷼4,600.00 per month

Application Question(s):

- Where are you located ?
- When can you start the work ?
- What visa do you have currently ?
- How many years of total experience do you have as IT Engingeer ?
- Are you presently working in Saudi Arabia?



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