L2 Operations and Support Engineer

1 week ago


Riyadh, Saudi Arabia Thales Full time

Location: Riyadh, Saudi Arabia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

As an Operations and Support Engineer - Level 2 for the Gemalto Global Services team, you will be involved in tier II technical support for incidents, problems and change management of hosted and managed solutions.

**A week in the life of an Operations and Support Engineer L2**:
You will provide technical support of hosted and managed services.

You will design and implement changes into the systems.

You will maintain and enhance internal tools to improve service industrialization.

You will provide technical guidance for new or evolution of services and for consolidated technical analyses.

You will lead the optimization of service reliability, performance and security. Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs.

You will be responsible for product and technical knowledge ramp-up of the Tier II Support team.

You will participate in the definition of production requirements.

You will extend and acknowledge completion of handover milestones to Tiers I and II to comply with contractual SLAs.

**Knowledge, Skills and Experience**:
You must be fluent in English.

We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player.

You must have a Degree in Information Technology or a related field.

We are looking for someone with at least 5 years of experience in IT support and at least 5 years in operations.



  • Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    About the RoleWe are seeking an experienced Senior L2 Support Engineer to join our team and provide technical support for our enterprise applications. The successful candidate will have a proven track record of resolving complex technical issues and working collaboratively with cross-functional teams to deliver high-quality solutions.Provide L2 technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    Key ResponsibilitiesThe L2 Technical Support Specialist - Enterprise Software will be responsible for providing technical support for our enterprise software applications, ensuring their optimal performance, stability, and security. Key responsibilities include:Providing L2 technical support for enterprise software applications, addressing complex technical...

  • IT Support Engineer

    3 weeks ago


    Riyadh, Saudi Arabia IT Support Full time

    We're looking to hire "IT Support Engineer” for Full time support in KSA **Location**: Riyadh **Language**:English **Contract Length**:12 Months (Extendable) **Start date**:Immediate **Experience**:2 Years + **Monthly salary**: 4400 AED Gross (Including all taxes and expenses) **MUST BE KSA RESIDENT** Ability to commute/relocate: - Riyadh:...


  • Riyadh, Saudi Arabia Jahez Full time

    **Responsibilities**: - Work as L2 of support. - Issues troubleshooting and identifying the root cause and solving them. - Supporting in DB/Application levels. - Writing incident reports. - Deployment alignment with L2. - Work direct with the Development team for critical issues. - Use monitoring tools to detect and solve issues before...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Hashtag Technology Full time

    Scope of Work (SOW) for TrendMicro Resident EngineerProvide Level 2 (L2) support for Trend Micro solutions.Manage and troubleshoot Full Disk Encryption policies and compliance.Monitor and configure Deep Security for workload protection.Support and optimize Apex One for endpoint security.Detect and mitigate email threats using Deep Discovery Email Inspector...


  • Riyadh, Saudi Arabia Marc Ellis Consulting Full time

    **Date Posted**: Posted 22 hours ago - **Location**: Riyadh - **Job Title**: Network Support L1.L2,L3, - **Salary**: £10000 - £15000 Networking protocols. Routing,switching,VLAN,Access list. Network protocols RIP,EIGRP,BGP,MPLS,OSPF. - Looking for fresher who have done CCNA certified -Mandatory - Should have good knowledge on Networking, Switches,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Aamalcom Full time

    **Job Summary:**Aamalcom seeks an experienced IT Support Professional to join our team. As a key member of our technical support team, you will be responsible for providing high-quality technical assistance to our clients.The ideal candidate will have a strong background in system administration and application support. You will be working with various...


  • Riyadh, Saudi Arabia ITShield Full time

    IT Shield is hiring 6 SOC L2 Incident response (IR) in one of STC Groups to join immediately. **Details**: - Location: Jeddah, On-site - Contract: One year, renewable - Who can Apply? Male only, any nationalities - Notice period: immediately, 2 weeks (max) **Key Responsibilities**: - Work closely with the information security departments and other...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Aamalcom Full time

    Job OverviewAamalcom seeks a skilled Application Support Specialist to join our team. This role requires strong technical knowledge in managing cloud-based and on-premise infrastructures.The ideal candidate will have 6-10 years of experience providing L2/L3 support for application-related issues, managing business-critical applications, and troubleshooting...

  • Field Engineer L2

    1 week ago


    Riyadh, Saudi Arabia DS DeepSource GmbH Full time

    Respond to IT support requests from employees and resolve issues in a timely and efficient manner. - Provide technical assistance for hardware, software, and network-related problems. - Assist in the setup and configuration of workstations, laptops, and mobile devices. - Collaborate with other IT team members to resolve complex problems. - Escalate issues to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Aamalcom Full time

    Position: Application Support SpecialistExperience: Minimum 6 yearsLanguage: Strong proficiency in EnglishJob Description:We are seeking a skilled and dedicated Application Support Specialist. The ideal candidate will have 6-10 years of hands-on experience providing L2/L3 support for application-related issues, managing business-critical applications, and...

  • Network Engineer

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Acuative Middle East Full time

    Job SummaryThe NOC Engineer (L1) will be responsible for monitoring, troubleshooting, and supporting network operations to ensure optimal performance and uptime. This role involves working in a 24/7 shift-based environment to detect and resolve network issues efficiently. The ideal candidate should have basic networking knowledge, a keen eye for...

  • SOC Team Lead

    3 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    **SOC Team Lead****Job Purpose**is responsible for overseeing the daily operations and management of the Security Operations Center (SOC), ensuring the team effectively detects, responds to, and mitigates security incidents. The primary purpose of this role is to lead, coordinate, and mentor the SOC team, ensuring that security operations are running...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Acuative Middle East Full time

    Job DescriptionAcuative Middle East is seeking an IT Infrastructure Support Professional to support our network operations team. This role requires strong problem-solving and troubleshooting abilities, as well as excellent communication and teamwork skills.Key Responsibilities:Monitor and troubleshoot network infrastructure and devices.Respond to network...

  • Operations Support

    4 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...

  • Operations Support

    2 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...

  • SOC Analyst L2

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia NETS-International Group Full time

    NETS is a leading global Solutions Provider and Systems Integrator dedicated to empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I's) Effectively, Efficiently, and Economically (NETS 3 E's). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and...

  • Operations Support

    4 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    **Job Purpose**: Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    About the RoleWe are seeking a highly motivated and experienced Substation Automation Engineer to join our team. As a key member of our commissioning team, you will be responsible for designing, configuring, and testing substation automation systems.ResponsibilitiesDesign and Configuration: Design and configure substation automation systems using various...


  • Riyadh, Saudi Arabia NEC Software Solutions (India) Full time

    **Company Description** NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...