Assistant Manager
7 months ago
**Job Number** 23017125
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
-
Assistant Training Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 23146982 **Job Category** Human Resources **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists with identifying and addressing employee and organizational...
-
Administrative Assistant Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Event Full time**Job description**: - Handling administrative requests and queries from senior managers - Organizing and scheduling appointments with admin software - Planning meetings and taking detailed minutes - Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Assist in the preparation of regularly scheduled...
-
Assistant Procurement Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia AtkinsRéalis Full timeAtkinsRéalis is looking for Assistant Procurement Manager(Saudi national). **About AtkinsRéalis** Pre-Tender Activities: The Assistant Procurement Manager will be expected to understand the procurement strategies being utilised as well as the different mechanisms for delivery. They will be expected to contribute to the strategy creation and will be...
-
Assistant Project Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Assistant Project Manager **to join our team! In this role you will provide Support Design and Project Management team activities associated with the completion of assigned work package(s). **What You'll Be Doing**: - Supporting the Delivery Team in Design & Project Management - Assisting in the planning and...
-
Assistant Restaurant Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 24061423 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room...
-
Assistant Restaurant Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 24082196 **Job Category** Food and Beverage & Culinary **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room...
-
Assistant Housekeeping Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia MERCURE Full time**Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...
-
Assistant Housekeeping Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 23204696 **Job Category** Housekeeping & Laundry **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...
-
Assistant Food and Drinks Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Hilton Full timeAssistant Food and Drinks Manager An Assistant Food and Drinks Manager is responsible for assisting with managing operations of all Food and Drinks outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. **What will I be doing?** As an Assistant Food and Drinks Manager, you will be...
-
Learning and Development Assistant Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Job Number** 23170345 **Job Category** Human Resources **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **JOB SUMMARY** Assists with identifying and addressing employee and organizational development...
-
Assistant IT Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeUnder the direct supervision of the hotel Finance Operations Manager, managing the IT processes and functions at the hotel, ensuring 100% hotel compliance with all relevant standards, and company policies. **Duties & Key Responsibilities** - As Asst. IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both...
-
Assistant Purchasing Manager
8 months ago
المملكة العربية السعودية, Saudi Arabia Hilton Full timeAn Assistant Purchasing Manager will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. **What will I be doing?** As Assistant Purchasing Manager, you will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting...
-
Assistant Restaurant Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Tamimi Global Co Ltd Full time**Job Location**: NEOM **Major responsibilities of an Assistant Restaurant Manager are**: - To ensure that catering facility operates efficiently and profitably while maintaining its scope and standards set out by the Client. - To coordinate a variety of activities in relation to service, menu, staffing, health and safety, food safety and customer...
-
Assistant Manager Restaurant
6 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full time**Job Number** 23212999 **Job Category** Food and Beverage & Culinary **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room...
-
Assistant Operations Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Fugro Full timeJob Description Would you like a better view of your management lifecycle? We’re happy to use the power of Geo-data to help. Because accurate, reliable Geo-data is critical to improving your asset design, safety, and the performance of your roadway infrastructure. We can support you by providing Geodata analysis, surveying and pavement evaluation,...
-
Assistant HR Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Talent Pal Full timeThe opportunity We are hiring an ambitious and forward-thinking Assistant HR Manager to join our established and growing team in Saudi Arabia. Assistant HR Manager for the Kingdom of Saudi Arabia (KSA) key role, in a people related support function and the primary point of contact for new, current, and exiting employees in relation to their employment...
-
Assistant Restaurant Manager
6 months ago
المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time**Job Number** 23195787 **Job Category** Food and Beverage & Culinary **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Position responsible for assigned food and...
-
Assistant Cluster Finance Manager
7 months ago
المملكة العربية السعودية, Saudi Arabia Hilton Full timeAssistant Cluster Finance Manager The role aims to be recognized as a trusted advisor in the hotel/hotels. This role supports the finance lead to attract and retain best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance...
-
Assistant Manager Food
6 months ago
المملكة العربية السعودية, Saudi Arabia AccorHotel Full timeCompany Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Site Assistant
6 months ago
المملكة العربية السعودية, Saudi Arabia Barker Langham Full time**(BLME0174) KSA** **ABOUT THE ROLE** The Site Assistant will be responsible for providing essential support and assistance to the Site Manager or other personnel responsible for overseeing operations at a specific site or location within a company or organization. Site Assistants play a crucial role in ensuring the smooth functioning of the site and...