Assistant Manager

3 weeks ago

المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

**Job Number** 23017125

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.

  • Assistant Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    SummaryJoin our dynamic team at the prestigious Hyatt Regency Riyadh Olaya We're currently seeking a passionate and experienced professional to fill the position of Assistant Manager Front Office.Your Responsibilities: Assist in managing the daytoday front office operations Ensure exceptional guest experiences Train and supervise front office staff Handle...

  • Assistant Training Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23146982 **Job Category** Human Resources **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists with identifying and addressing employee and organizational...

  • Administrative Assistant Manager

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Event Full time

    **Job description**: - Handling administrative requests and queries from senior managers - Organizing and scheduling appointments with admin software - Planning meetings and taking detailed minutes - Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Assist in the preparation of regularly scheduled...

  • Restaurant Assistant Manager

    5 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23098024 **Job Category** Food and Beverage & Culinary **Location** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if...

  • Assistant Project Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Assistant Project Manager **to join our team! In this role you will provide Support Design and Project Management team activities associated with the completion of assigned work package(s). **What You'll Be Doing**: - Supporting the Delivery Team in Design & Project Management - Assisting in the planning and...

  • Assistant Procurement Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia AtkinsRéalis Full time

    AtkinsRéalis is looking for Assistant Procurement Manager(Saudi national). **About AtkinsRéalis** Pre-Tender Activities: The Assistant Procurement Manager will be expected to understand the procurement strategies being utilised as well as the different mechanisms for delivery. They will be expected to contribute to the strategy creation and will be...

  • Assistant Training Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Human ResourcesLocation The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective...

  • Assistant Restaurant Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23046677 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Red Sea Resort, Zone 6 Ummahat Al Sjyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars...

  • Assistant Project Manager

    2 months ago

    المملكة العربية السعودية, Saudi Arabia Norconsult Telematics Full time

    ID: 1261 | 3 - 5 yrs | Saudi Arabia | careers **Job Description & Responsibilities**: - Assist with overall implementation of project tasks and work activities as required by project manager. - Coordinate with Network Design, vendors, and other involved groups to ensure all relevant documents are available. - Receive guidelines and instructions from...

  • Assistant Restaurant Manager

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24061423 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room...

  • Assistant Restaurant Manager

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24082196 **Job Category** Food and Beverage & Culinary **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room...

  • Assistant Project Manager

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Norconsult Telematics Full time

    ID: 1634 | 5-8 yrs | Saudi Arabia | careers **Position Objectives**: Assist in Project Management of PMO Delivery projects of large-level urban construction projects. **Job Description & Responsibilities**: Assist Project Manager in Planning and managing end-to-end PMO Delivery projects Assist in Project Management Processes such as scope Management,...

  • Assistant Reservation Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia InterContinental Full time

    Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. Assist in ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. May serve as "manager on duty"...

  • Assistant Housekeeping Manager

    1 week ago

    المملكة العربية السعودية, Saudi Arabia MERCURE Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Administrative Assistant Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Event Full time

    Job description: Handling administrative requests and queries from senior managers Organizing and scheduling appointments with admin software Planning meetings and taking detailed minutes Answer and direct phone calls Organize and schedule appointments Plan meetings and take detailed minutes Assist in the preparation of regularly scheduled reports Develop...

  • Assistant Project Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Norconsult Telematics Full time

    ID: 1261 | - 5 yrs | Saudi Arabia | careersJob Description & Responsibilities: Assist with overall implementation of project tasks and work activities as required by project manager. Coordinate with Network Design, vendors, and other involved groups to ensure all relevant documents are available. Receive guidelines and instructions from project manager or...

  • Assistant Housekeeping Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23204696 **Job Category** Housekeeping & Laundry **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Assistant Housekeeping Manager

    1 hour ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23204696 **Job Category** Housekeeping & Laundry **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...

  • Assistant Project Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Norconsult Telematics Full time

    ID: 1634 | 5-8 yrs | Saudi Arabia | careersPosition Objectives:Assist in Project Management of PMO Delivery projects of large-level urban construction projects.Job Description & Responsibilities:Assist Project Manager in Planning and managing end-to-end PMO Delivery projectsAssist in Project Management Processes such as scope Management, Change Management,...

  • Assistant Restaurant Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision...