Patient Relations Assistant
2 days ago
Acts to ensure patient satisfaction is maintained and responds to patient questions and concerns. Ensures that policies, practices, procedures and Patients’ Bill of Rights are followed.
**Essential Responsibilities and Duties**:
1. Attends to patients/families; responds to their inquiries and complaints; liaises with concerned Departments to ensure satisfactory solutions.
2. Performs daily round in assigned area and acts on patients’ requests as needed.
3. Assists Patient Relations staff when needed.
4. Advocates for the patients’ rights to obtain optimum required services.
5. Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.
6. Attends to patients’ requests via the IPA ticketing system and outreach requests. Distributes requests to the staff concerned.
7. Collects and inputs relevant data pertaining to issues and findings.
8. Acts as needed to cover various functions of Patient Relations as the need arises.
9. Provides patients/families with feedback on issues of concern.
10. Participates in self and others’ education, training and development, as applicable
11. Follows all Hospital’s related policies and procedures.
12. Performs any other related duties as assigned.
**Education**:
Bachelor’s or Associate Degree/Diploma in Social Services, Psychology, Hospital Administration, Public Relations, or other related discipline is required.
**Experience Required**:
No experience with Bachelor’s, or one (1) year of related experience with Associate Degree/Diploma is required.
**Other Requirements(Certificates)**:
NA
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