Mega Account Relations

7 months ago


Hofuf, Saudi Arabia Bupa Arabia Full time

Build effective relationships both within and outsdie the department
- Seek input from and maintain effective ongoing communication with others
- Manage conflict to ensure least disruption to organization
- Reporting responsibilities
- cross selling responsibilities
- Comply 100% with the rules and regulations
- Comply with company internal rules and regulation
- Be IFCE certified (Insurance Foundation Certification Exam
- Contribute to setting and executing the organization's service strategy
- Collect and analyze customer feedback conducting analysis of customer trends and behaviours is carried out to identify specific customer needs and wants
- Develop and implement policies and procedures; manage the maintenance of agreed customer relation and drive achievement of high service standards
- Support TPA Director with the day to day customer relationship. This role has significant impact on owning and delivering the whole service proposition to JHAH.
- Lead and manage JHAH related projects and initiatives
- Support the company's product design and launch efforts to ensure products are serviceable within the overall service strategy
- Initiate and manage customer relation projects/ KAIZEN and drive transfomation and continious service improvements
- Lead FI’s across Service Operations
- Identify area where processes and system can be imrpoved to increase efficinecy
- Explore the possibilities for processes and system automation
- Solves L1 technical issues with clients
- General knowledge of Bupa Arabia IT systems and guidance towards
- Get accustomed with TPA main systems and processes E2E
- Manage client in relations to systems outages/failures or Disaster recovery activities

**Skills**:

- Strong business background and project management skills
- Multi-cultural with interpersonal and communication skills, excellent planning and execution.
- Strong service focused mindset in combination with commercial skills



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