Laundry Supervisor

6 days ago

Riyadh, Saudi Arabia IHG Full time

**About us**
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us. Exceptional design meets contemporary comfort at voco® Riyadh. We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport. Opposite the Ministry of Interior, and steps away from other government offices.

**Your day to day**
You will be responsible of supervision of the laundry and uniform room operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. Some of your day to day tasks are:

- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other Colleagues of the hotel.
- Inspect all laundry equipments,linen, Guest & staff laundry items and to ensure uniforms, guest rooms/suites upholstery,F&B linen and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Carry out special needs and requests of the guests, VIP’s and repeat visitors
- Assist to maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
- May maintain procedures for security of lost and found items.
- May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

**What we need from you**
Ideally, you'll have a minimum of 2 years’ experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

**What we offer**
In return for your hard work, you can look forward to a competitive salary and benefits package - including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

You must meet the legal requirements to work in Kingdom of Saudi Arabia.

Job Reference: EMEAA32574

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