Field Service Engineer

2 weeks ago

Jeddah, Saudi Arabia Smiths Group Full time

Location: EMEA, Saudi Arabia, Jeddah- Ref: DETECTIONEMEA01263- Division: Smiths Detection- Job Function: After Sales Service Repair**Job Description**:
Duties & Responsibilities
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained and calibrated - Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
- Possesses a solid level of technical knowledge on the company’s X-Ray products.
- Maintains clear and concise business communication proficiency, both oral and written
- Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs - Travel, overtime and work hours other than Sunday-Thursday may be required.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Other duties as required

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual
- Electrical/Electronic Engineering related Degree. Computer literacy required, Experience with Hydraulics and Air-conditioning Systems.
- Minimum of 2-3 years’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Level 3 FSE’s should have a minimum of two years field experience with Smiths Detection Service Operations in Cargo Support and may support more than one product line.
- Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
- While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.
- Languages: English, Arabic, and French if possible.
- Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
- Excellent customer service skills and the ability to handle stressful situations.
- Self-motivated, reliable, and accountable individual
- Possess outstanding telephone skills

Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at ports and borders located throughout the Middle East.

About Smiths

About Smiths Detection

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

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