Duty Manager

2 weeks ago


Hofuf, Saudi Arabia IHG Full time

**About us**
Welcome to Holiday Inn & Suites Al Khobar, The first 5 Star Holiday Inn Hotel in the World. You'll discover modern design, friendly service, and a wonderful location at Holiday Inn Al Khobar. In addition to being close to the Eastern Province’s commercial district, we are also only a short drive from the Khobar Sea Front promenade and steps away from Dhahran Mall. In addition to three Worldly dining outlets, guests may take advantage of a variety of amenities like a pool and an award-winning Spa & Health club to relax and unwind. With more than 4000 square meters of meeting space, business travelers are also accommodated for.
**Your day to day**
Under the general direction of the Front Office Manager, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. Duties and Responsibilities - Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations - Duty Manager to inspect the condition and cleanliness of Hotel vehicles on daily basis - Assure that Hotel entrance and Public Area are to be kept clean at all times - Duty Manager personally review the activities and events of the hotel and assure proper preparation at all times - Duty Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations - Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook - Encourage guest to post their reviews on Trip-Advisor - Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards - Up-sell late Check-Out - Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards - Train colleagues on regular bases and assure that all Front Office colleagues are well trained and implementing the Hotel / Front Office policies and procedures particular the Credit Authorization Policy.
**What we need from you**
A University degree in Hospitality Management/Business management or a related field. At least 03 years of experience is required as a Supervisory/DM of a 5-star or reputable chain hotel. Leadership skills. Communication skills. Time management skills. This position is for Saudi Nationals Only.
**What we offer**
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Job Reference: EMEAA37105



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