Customer Support Manager
7 days ago
SUMMARY
The mission of the Customer Support Manager is to expand our relationship with customers beyond the typical spare parts and opportunistic service opportunity by deploying LCM programs and dedicating a team whose only goal in life is to provide unparalleled customer support.
Customer Support Managers are the primary connectivity point with Brownfield customers when it comes to the ensuring customer satisfaction, quoting, processing and winning non-project orders, executing and winning LCM campaign, and generating leads for AM/BF projects. The CSM is also the primary point of contact for existing customers who are not covered by the AM/BF regional or individual business plans. Customer Support Managers (CSM) maintain connectivity with LCM customers for the entire lifecycle of the product or service we deliver. They provide both reactive and proactive support on all brownfield accounts.
DUTIES & RESPONSIBILITIES
Listed in order of relevance:
- Establish and maintain contact with existing customers to generate aftermarket leads and promote the sales of aftermarket products and services.
- Research and develop LCM proposals with support and assistance from Commercial Applications Engineers (CAE’s), concerning the following scope of supply: HMI upgrades, aftermarket modifications, engineering services, service contracts, training (all forms) and spare parts. Enter parts and service orders in ERP systems of record (NetSuite).
- Update and maintain the CRM system and customer information (contact name and title, assets at sites, status of service contracts, past services and issues, past spare orders and repairs, current open opportunities, etc.) to obtain a 360-degree view of our customers, understand their needs and quickly respond to these needs to create a unique customer experience.
- Notifies customers of any applicable LCM program, offering and product notifications.
- Create leads and identifies threats within the installed for Brownfield AM by opening opportunities in the CRM.
- Respond to change productively and handle other duties as required.
- Follow all company safety policies and procedures.
EDUCATION & EXPERIENCE
- University degree in Industrial Technology, Engineering, or related field
- 2+ years prior technical sales and customer service experience or proposal support experience
- Clerical experience in purchasing or preparation of quotes utilizing an enterprise computer system
KNOWLEDGE & SKILLS
- Business and Commercial acumen.
- Proficient writing ability with emphasis on consultative selling approach.
- Well-spoken and strong ability to multitask and take on different responsibilities.
- High organizational skills, strong attention to detail, solid critical thinking skills, an established work history in an office environment working with contracts or sales proposal support, strong word processing skills and experience with electronic filing.
- Prior experience with CCC product and processes highly desirable. Proven ability to be proactive in customer engagement and high sense of urgency.
- Ability to read, speak, and write in English required.
- Ability to conduct high level sales demonstrations and presentations
- Ability to assess and utilize AE processes and quality and sales methodologies
WORKING CONDITIONS
The noise level in the work environment is usually moderate. Domestic and/or international travel is required.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to manipulate computer input devices, finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must have sufficient mobility to enable travel to industrial sites, offices, and facilities. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
-
Customer Support Manager
7 days ago
Hofuf, Saudi Arabia Compressor Controls Corporation Full timeSUMMARY The mission of the Customer Support Manager is to expand our relationship with customers beyond the typical spare parts and opportunistic service opportunity by deploying LCM programs and dedicating a team whose only goal in life is to provide unparalleled customer support. Customer Support Managers are the primary connectivity point with Brownfield...
-
Customer Support Lead
7 days ago
Hofuf, Saudi Arabia Unifonic Full timeUnifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey. **Customer Support Lead** - Lead, inspire, and coach a team of Customer...
-
Customer Success Manager
2 weeks ago
Hofuf, Saudi Arabia Hexagon Asset Lifecycle Intelligence Full time**Responsibilities**: We are adding new Customer Success Manager to our team here at **Hexagon Asset Lifecycle Intelligence**, to be based in Saudi Arabia. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Hexagon ALI solutions. Leveraging your practical...
-
Customer Support Specialist, Al-khobar
2 weeks ago
Hofuf, Saudi Arabia ABB Full time**Customer Support Specialist, Al-Khobar**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we...
-
Customer Success Manager
1 week ago
Hofuf, Saudi Arabia Hexagon Asset Lifecycle Intelligence Full time**Responsibilities**: We are adding two new Customer Success Managers to our team here at **Hexagon Asset Lifecycle Intelligence**, to be based in Saudi Arabia. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Hexagon ALI solutions. Leveraging your practical...
-
Technical Support Manager
5 days ago
Hofuf, Saudi Arabia Baker Hughes Full time**Technical Support Manager - Thru Tubing Intervention**: **Do you want to accelerate your career?**: **Would you like to be in a team delivering world class service to our customers?**: **Join our cutting-edge Team** To be responsible for all resources, and logistics required to perform services on customers' site/property. These activities include...
-
Customer Service Management Specialist
2 weeks ago
Hofuf, Saudi Arabia Baker Hughes Full time**Customer Service Management Specialist**: **Would you like to join our Customer Operations team?**: **Would you like to be part of a team delivering world class service to our customers?**: **Join our Team!** Our diverse and global team ensures that our customers have the products they need to perform effectively and safely. We provide technical solutions...
-
Customer Receivable Specialist
5 days ago
Hofuf, Saudi Arabia ABB Full time**Customer Receivable Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are...
-
Project Director
7 days ago
Hofuf, Saudi Arabia PBS Peoples Business Support B.V. Full timeYou'll be working in the geographical business. In Saudi Arabia our customer is market leader in the provision of high quality geotechnical, material testing and topographic surveys. Their services support oil and gas, mining and construction projects both onshore and offshore.
-
Customer Enquiry Advisor
2 weeks ago
Hofuf, Saudi Arabia DHL Full time**POSITION IDENTIFICATION**: Job Title Customer Enquiry Advisor Corporate Division DHL Express Business Division Customer Service Business Unit SA Customer Service Job Grade O Reports to Customer Enquiry Supervisor - **KEY PURPOSE**: The call center Advisor is responsible for answering customer calls and inquiries ensure customers bookings and...
-
Technical Sales Support Representative
1 week ago
Hofuf, Saudi Arabia ITT, Inc. Full timePosition Summary: Essential Responsibilities: Include the following, but other duties may be assigned: - Assist Field Sales Force (Direct / Indirect) by providing technical information, product - Update job knowledge by participating in educational opportunities; reading professional publications; maintain personal networks. Support Sales &Operation Process...
-
Customer Fulfillment Leader
2 weeks ago
Hofuf, Saudi Arabia GE Gas Power Full timeJob Description Summary GE Gas Power Welcome to tomorrow's energy—today! Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s...
-
Sales Support Representative
3 weeks ago
Hofuf, Saudi Arabia Flowserve Corporation Full time**Role Summary**: The sales support representative (SSR) is the customer's primary point of contact and collaborates with engineering, manufacturing, quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping Flowserve to achieve its goals and maximize sales...
-
Customer Success Account Mgmt
2 weeks ago
Hofuf, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Hofuf, Saudi Arabia Baker Hughes Full time**Technical Support Manager - Thru Tubing Intervention**: **Do you want to accelerate your career?**: **Would you like to be in a team delivering world class service to our customers?**: **Join our cutting-edge Team** To be responsible for all resources, and logistics required to perform services on customers' site/property. These activities include...
-
Sales Support Administrator
2 weeks ago
Hofuf, Saudi Arabia FLSmidth, Inc. Full timeCreate a better future! Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, Mission Zero - enabling our...
-
Hofuf, Saudi Arabia Gulf Chemical Full timeWe are currently in search of a dynamic Marketing Manager to join our esteemed team at a leading customs clearance and shipping company. We are looking to fill two positions based in Dammam and Jeddah, catering to both airport and port operations. **Key Responsibilities**: - Develop and implement comprehensive marketing strategies tailored to our...
-
Customer Service Representative
3 weeks ago
Hofuf, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time**Job Overview**: Help customers with complaints and questions, give customers information about products and services, take orders by helping customers understand the product and answering questions about their orders, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers...
-
Customer Resolution Coworker
2 weeks ago
Hofuf, Saudi Arabia IKEA Full time**Company description** Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity, cost-consciousness, a humble attitude, and willpower? Then an IKEA...
-
IT Support
2 weeks ago
Hofuf, Saudi Arabia Hwadi Group Full time**Gaming Center Help Desk Specialist** **(Mahara Karting - XATION)** Mahara Karting is looking for a self-motivated and skilled Help Desk, our help desk specialist is the first line of support for all IT-related issues. Job duties would include building, configuring, deploying, monitoring, modifying, and repairing all computers, local network VR games,...