Senior Rider Operation

5 months ago


Riyadh, Saudi Arabia Cabrio Company Full time

At Cabrio, we're not just about getting you from point A to point B; we're about creating an unparalleled elevated experience that redefines premium transportation in Saudi Arabia. Our blend of cutting-edge technology and impeccable service ensures that every journey is effortless, elegant, and entirely tailored to our client's needs

We're seeking passionate individuals to join our team at Cabrio right away We need you today
- **Position**:Senior Rider Operation
- **Experience Level**:Senior
- **Experience**: +4 years
- **Location**:Riyadh, Saudi Arabia

**About the Role**

In Cabrio, our promise to our clients of a luxurious and seamless experience necessitates the utmost precision in ensuring perfection.** As a rider operation, you will have excellent communication and organizational skills, and be able to take initiative to solve problems. and represent Cabrio to the highest standard.**

**What You'll Do**:

- **Manage end-to-end Rides.** You'll manage the life cycle of the ride and processes of the drivers and passengers, including but not limited to chauffeur onboarding, performance management, tracking, dispatchers, optimizing, and assigning routes faster.
- **Demand Strategy.** You have a demand analytics mind and provide the solutions, information, and insights to cover the demand
- **Chauffeur Acquisition**: Create new and innovative ways to attract the best to join Cabrio by identifying new channels.
- **Cabrio Quality. **Contribution to achieving Cabrio's best practice and service quality
- **Solver problem.** Handle escalated inquiries, working to resolve issues satisfactorily. and take ownership of chauffeurs' issues and follow problems through to resolution.

**About You**
- You have +4 years of experience in an operations position in a fast-moving environment.
- You have the ability to handle unexpected situations and quickly implement solutions.
- You are data-driven and able to identify challenges or opportunities through numbers and find data-backed-up solutions.
- Must have strong customer (chauffeur) -facing and communication skills, both verbal and written
- Must be an effective problem-solver with a bias for action
- Must be adaptable and fast-learning, getting things done
- Excellent written and verbal English and Arabic skills.
- Experience using tools like Intercom, Atlassian, and Aircall is beneficial



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