Duty Manager

2 months ago


الرياض, Saudi Arabia Mandarin Oriental Hotel Group Full time

Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups, and guests with special requests.
- Ensure LQE is delivered, and a smooth and successful operation is carried out.
- Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
- Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions promptly.
- Check all public areas and colleague areas for any irregularities and cleanliness.
- Check on the working condition of elevators, lobby lights, air conditioning, in-house music, and other hotel equipment
- Ensure effective communication via daily briefings, weekly updates, and monthly brainstorming sessions within the department.
- Motivate all Front Office colleagues to upsell rooms and achieve a higher average room rate. Maximize room revenue and occupancy by effectively maximizing yield and excel in room up-selling and another revenue center.
- Coordinate with Security for scheduled ERT training.
- Provides leadership and support for Reception and Guest Relations.
- Attend to guest's requests and complaints.
- Investigate complaints addressed to the department concerned and respond to guests with an appropriate explanation and apology.
- Recommend improvements in hotel operations where there are opportunities for improving service, increasing revenue, etc.
- Constantly check the appearance and grooming of uniform colleagues.
- Uphold FLHSS procedures.
- Ensure customer satisfaction from arrival to departure by the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.

**Sustainable Responsibilities**:

- This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
- Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
- Supporting sustainability initiatives.

**Qualifications**:

- Bachelor’s degree in hospitality management or related field preferred.
- Minimum 4-5 years of experience in hotel operations, with at least 3 years in a supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication skills in both languages (Arabic & English).
- Excellent problem-solving abilities and attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Proficient in hotel management software, Delphi, and Microsoft Office.


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