Service Coordinator

3 weeks ago

Dhahran, Saudi Arabia Emerson Full time

**_Job Summary _**

**_To provide quality and professional coordination support to the Emerson customer base for all Emerson Final Control products in Saudi Arabia _**_.**_Job Description _**

Responsible for interfacing with customers, suppliers, LBPs in functional areas such as Quotation coordination, order processing, material planning, delivery schedule/status update of in house and field services.

**_Job Responsibilities
- **
- _Oversee all regional interaction with MEA Customer service team impact partners, customers &sales teams to ensure service requirements are met to the highest standards with a particular focus on continuous improvement. _
- _Coordination with MEA Customer Service team, Field and Depots for scheduling and availability. _
- _Create and maintain daily schedules for Depot and field services _
- _Communicates regional forecasted demand requirements and escalates in advance. _
- _Ensuring a robust demand management process is in place and maintained to achieve 100% customer service level simultaneously driving to meet Emerson’s operational/financial goals. _
- _Ensure unique reference numbers are maintained and tracked throughout quote to cash process _
- _Provide information on the status of orders / progress to Customers / LBP for Depot and field services. _
- _Collaborates with supervisors and Engineers to receive schedules in a timely manner and avoid scheduling issues. _
- _Engages with vendors to ensure supply needs are met and maintained for spare parts, equipment consumables and resources. _
- _Document and report key information to supplier performance. _
- _Interface, communicate and incite expedited delivery with WA HQ Customer service team for FCTL products in various world areas (EU, NA & AP) _
- _Perform regular monitoring and follow up of Critical orders (example: order for shut down) _
- _Access JDE/JDI system for orders details and update the factory acknowledged ship dates and/or reschedule dates. _
- _Assist Logistics coordinators with the preparation of necessary shipping documents as and when required _
- _Ensure services rendered final job packs and invoiced and final copy filed. _
- _Follow up time sheets and supporting docs of service engineer and time sheets for completed jobs to allow timely invoicing _
- _Ensure adherence to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices. _
- _Create and maintain a directory of service providers and resources _
- _Coordinate with regional HQ for any required documents requested by customers related to gate passes / Site access. _
- _Preparation of documents for customer Site ID’s _
- _Planning and coordination of customer visit for STO’s and inspections _
- _Coordination with Sales teams and local business partner to collect and review all forecasted tasks _
- _Run and maintain demand planning and project plans and update on daily basis _
- _Run and maintain cadence calls with local business partner and MEA Customer Service team for all current job status. _
- _Adherence to STO processes throughout all steps implementing and maintaining check lists for all tasks _
- _Issue Job packs to Supervisors and engineers _
- _Collect required parts / materials / tools prior to completion of STO Projects and Maintenance work, Audit Content of Work Scope, Finalize Resource/Equipment Plan, Safety & PPE Checklists, Complete Communications Strategy. _
- _Monthly reporting of Metrics and KPI _
- _Maintain compliance and procedures as per Emerson policies and procedures _
- _Other duties as assigned.**_Basic Qualifications _**

Bachelor’s degree in engineering or equivalent industry experience Demonstrates ability to use Microsoft Office Suite.

**_Preferred Qualifications _**_Administration and organizational skills IT skills _

CRM awareness Ability to multi-task

Strong administrative organization skills Client and service minded

Excellent written and verbal communication skills Accurate with attention to detail

Understanding of basic accountancy principles
- _Can work independently and in a team _
- _Stress resistant, flexible, pro active**_Health & Safety _**

Recognize and accept HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.

**_**Failure to comply with Safety Management System and Health and Safety procedures will result in disciplinary procedures
- **

**_Health & Safety
- **
- _Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture. _
- _Discuss Health and Safety first or at least early on the agenda of every meeting. _
- _Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line with the MEA Emerson HSE incident policy. Active involvement in the investigation of accidents, near misses, incidents and ill health where required. _
- _Conduct all HSE tr

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