Host Relations Specialist

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Gathern Full time

About Gathern

Gathern is a leading provider of innovative hospitality solutions, dedicated to delivering exceptional experiences for our hosts and guests alike.

Job Summary

We are seeking a highly skilled and customer-focused Host Relations Specialist to join our team. As a key member of our operations team, you will play a vital role in building strong relationships with our hosts, providing them with exceptional support and assistance, and ensuring a smooth and enjoyable stay for all parties involved.

Key Responsibilities

  • Host Onboarding and Support: Onboard new hosts, provide support in setting up their listings and managing their profiles, and ensure a seamless onboarding experience.
  • Conflict Resolution: Act as a mediator in resolving conflicts or issues between hosts and guests, utilizing excellent communication and problem-solving skills to find mutually beneficial solutions.
  • Communication and Collaboration: Respond to host inquiries, provide guidance and resources, and coordinate with other teams to ensure smooth and efficient operations.
  • Industry Knowledge: Stay up-to-date with industry trends and best practices in host relations, ensuring that our hosts receive the highest level of service and support.

Requirements

  • Experience in Hospitality or Customer Service: Prior experience in hospitality or customer service, with a proven track record of delivering exceptional customer experiences.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with hosts and guests.
  • Problem-Solving and Conflict Resolution: Strong problem-solving and conflict resolution abilities, with the ability to remain calm and composed in high-pressure situations.
  • Organizational and Time Management Skills: Highly organized and detail-oriented, with the ability to multitask and work in a fast-paced environment.
  • Technical Skills: Proficiency in using customer management systems or tools, with the ability to learn new systems and technologies quickly.
  • Availability and Flexibility: Flexible schedule, including availability on weekends and holidays, with the ability to work in a dynamic and ever-changing environment.

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