E-commerce Merchant Service Expert
4 days ago
Merchant Service Expertise
\We are seeking an experienced E-commerce Merchant Service Expert to join our team at Keeta. As a key member of our global operations team, you will be responsible for providing expert merchant service support and ensuring high levels of customer satisfaction.
\About Us
\Keeta is a leading online food delivery platform that connects consumers with local restaurants and merchants. We are committed to providing exceptional customer experiences and building strong relationships with our partners.
\Key Responsibilities
\- Provide expert merchant service support, including training, coaching, and guidance to ensure high levels of customer satisfaction.
- Build and maintain strong relationships with partner restaurants and merchants, ensuring high levels of satisfaction and retention.
- Conduct regular market research and analysis to stay up-to-date on industry trends and competitor activity.
- Develop and implement effective business strategies to drive growth and revenue in the delivery market.
Requirements
\- 5+ years of experience in merchant service, customer service, or a related field, preferably in the e-commerce or delivery industry.
- Proven track record of delivering exceptional customer experiences and driving business growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
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