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Luxury Boutique Lead

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia LVMH Full time

About the Role

As a Luxury Boutique Lead, you will be responsible for managing the day-to-day operations of our prestigious boutique. You will lead a team of sales consultants and specialists to deliver an exceptional client experience and drive sales growth.

Key Responsibilities

  1. Business Development and Sales Management
    • Develop and implement business plans to achieve sales targets and KPIs
    • Lead the team to meet assigned sales targets and objectives
    • Motivate and coach sales consultants and specialists to enhance their selling skills
  2. Brand Management
    • Uphold the Dior brand values and competencies
    • Ensure team members adhere to brand image guidelines
    • Maintain confidentiality of Dior knowledge and activities
  3. Client Experience and Event Management
    • Deliver a world-class client experience exceeding brand expectations
    • Increase client flow by developing customer loyalty programs
    • Manage internal and external communication for events and sampling programs
  4. People Management
    • Recruit high-caliber team members
    • Provide product knowledge training to enhance cross-selling skills
    • Conduct annual performance reviews and develop training plans
  5. Operations
    • Staff the boutique to deliver the desired brand experience within agreed budgets
    • Manage stock to minimize loss and maximize availability
    • Ensure health and safety compliance in the boutique

Requirements

  • Proficient user of MS Office
  • Fluent in English
  • Excellent interpersonal and communication skills
  • Creative and innovative thinking with strong initiative
  • Strong sales skills and ability to motivate a team
  • Business Acumen: knows how businesses work; knows the competition; is aware of how strategies and tactics work in the marketplace
  • Adaptable and diligent: high priority on accuracy and adherence to timeframes
  • Dependable and autonomous
  • Customer Focus: dedicated to meeting the expectations and requirements of internal and external customers