Customer Experience Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Etoile Group Full time
Job Description

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Etoile Group.

The ideal candidate will be responsible for managing the boutique floor operations, ensuring a seamless customer experience, and driving sales growth.

Serving as an ambassador of the brand, you will embody the values of excellence, creativity, and innovation in all aspects of your work.

Key Responsibilities:
  • Coordinate and lead the boutique floor team to achieve exceptional customer service standards.
  • Develop and implement strategies to enhance customer engagement and loyalty.
  • Collaborate with the sales teams to drive sales growth and meet performance targets.
  • Analyze customer feedback and develop action plans to address areas for improvement.
Requirements:
  • Proven experience in retail operations and customer service management.
  • Excellent leadership and communication skills.
  • Able to analyze data and make informed decisions.
  • Fashion sensibility and knowledge of luxury brands.


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