Technical Account Lead

7 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

About Us

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We are seeking a highly skilled Technical Account Lead to join our team. The ideal candidate will have experience working as a Customer Success Manager or technical support specialist and possess excellent troubleshooting skills.

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Key Responsibilities

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  • Work closely with clients to resolve technical issues and ensure their satisfaction.
  • Collaborate with internal teams to address customer concerns and implement process improvements.
  • Develop and maintain strong relationships with clients through regular communication and proactive issue resolution.
  • Utilize problem-solving skills to analyze complex technical issues and provide effective solutions.
  • Stay up-to-date with industry trends and technological advancements to enhance service delivery.
  • Demonstrate strong analytical and organizational skills to manage multiple projects and deadlines effectively.
  • Conduct regular training sessions for clients to ensure they receive maximum value from our services.
  • Provide input into process improvements and contribute to the development of innovative solutions.


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