Quality Assurance Manager
3 days ago
We are seeking a highly skilled Quality Assurance Manager to join our team at International company. As a key member of our quality department, you will be responsible for ensuring the proper implementation of our Quality & Customer Satisfaction policy.
The ideal candidate will have 3-5 years of experience in manufacturing industries and a strong understanding of HSE legislation. A Bachelor's degree in Environmental and Quality Engineering or a related field is required, along with knowledge of Quality Tools like Plan/Quality Inspection & Test Plan.
You will work closely with cross-functional teams to identify and implement improvements to our quality systems and processes. Your attention to detail and ability to analyze complex data will enable you to spot various hazards and complete investigations.
A good appreciation of impacts on our environment and options to minimize such impacts is essential. You must also have excellent interpersonal and communication skills, as well as a high capacity to work within multicultural teams.
In this role, you will:
- Ensure the relationship with Customers on Quality matters is organized and properly managed.
- Support General Quality Assurance activities to ensure the quality of the Products and Services and related operational and support processes in each business is correctly set up and active.
- Monitor Customer Satisfaction in liaison with the different stakeholders (KAMs, Sales, Marketing, Bids, Projects, Services, Quality & Customer Satisfaction, etc.).
- Manage customer claims in conjunction with production, operations, customer service, and sales teams.
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