Customer Service Manager
3 days ago
Job Summary:
Leader Investment Group (LIG) is seeking a highly skilled Contact Center Manager to lead our contact center team. The ideal candidate will have excellent leadership, problem-solving abilities, and a commitment to maintaining high customer satisfaction.
Main Responsibilities:
- Oversee daily operations of the contact center
- Manage contact center staff
- Track performance metrics
- Develop and implement operational strategies
- Resolve client issues promptly
Requirements:
- Contact Center Management and Operations skills
- Customer Satisfaction and Service skills
- Analytical Skills to evaluate and improve contact center performance
- Proven leadership and team management abilities
- Excellent written and verbal communication skills
- Bachelor's degree in business administration, management, or related field
- Experience in consulting industry is a plus
- Experience in public sector is a plus
- Fluent English is a must
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