Customer Service Manager Position

4 days ago


Medina, Al Madīnah al Munawwarah, Saudi Arabia Saur Middle EastAsia Full time
Job Description

The Customer Services Manager role at Saur Middle East/Asia is a critical position responsible for organizing and managing all customer services activities on the ground in Madinah and Tabuk branches.

This involves ensuring the efficient implementation of customer service processes and procedures, enabling the organization to reach contractual targets and international standards.

The ideal candidate will have a background in Business Administration or a similar field, with at least 10 years of experience in the water industry. Living in Madinah or able to move is a requirement.

In this role, you will work closely with other departments within the Cluster team, especially the O&M department, to maintain the best possible working interface.

You will also review staff capacity and support the HR Director and Customer Services Director for the preparation of the Customer services training and development programme.

Furthermore, you will review customer data, records, and storage methods to complete and update the customer record database, in digital form.

A key responsibility will be to prepare the demand management strategy report to develop customer water awareness.

Additionally, you will implement the improved new connections procedures and revenue metering strategy defined by the Customer Services Director, with the support of the O&M and Commercial Department.

Key Requirements
  • Background in Business Administration or a similar field;
  • 10 years of experience;
  • Experience in the water industry;
  • Living in Madinah or able to move;


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