Technical Support Specialist for Saudi Arabia

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Sinmar Soft - Full time

Job Overview

Sinmar Soft is seeking a highly skilled Technical Support Specialist to join our team in Saudi Arabia. The ideal candidate will have experience as a technical support specialist and proficiency in MS SQL SERVER, MYSQL, and WINDOWS SERVER.

Key Responsibilities:

  • Provide timely and accurate technical support to customers via phone, email, or chat
  • Identify customer needs and provide assistance with specific features
  • Analyze and report product malfunctions
  • Update internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and provide assistance

Requirements:

  • Experience as a technical support specialist
  • Proficiency in MS SQL SERVER, MYSQL, and WINDOWS SERVER
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • BSc in Information Technology or relevant diploma


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