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E-commerce Operations Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Trendyol Full time
About the Role

We are seeking a highly skilled and experienced professional to join our international operations team in Dubai. As a key member of our team, you will be responsible for overseeing custom management, warehouse operations, and last-mile delivery in the UAE and GCC regions.

Key Responsibilities
  • Monitor and optimize delivery, return, and scrap processes to ensure efficiency and timely execution.
  • Establish and maintain strong relationships with UAE customs authorities to ensure proactive communication and compliance.
  • Conduct regular partner visits to gather insights, improve performance, and plan allocation strategies.
  • Coordinate 3P delivery operations from UAE-based merchants to ensure seamless logistics and high customer satisfaction.
  • Monitor key metrics such as returns, backlog, and lead times to prevent issues and maintain smooth operations.
  • Regularly update the team on progress and bottlenecks in operations.
  • Stay up-to-date with market trends and competitor strategies to implement best practices.
Requirements
  • At least 3 years of experience in the UAE and KSA delivery industry, preferably with 3PL companies.
  • Familiarity with custom clearance and brokerage processes.
  • Strong knowledge of G-Sheet and Excel.
  • Excellent communication skills and ability to build and maintain relationships.
What We Offer

As a member of our international operations team, you will have the opportunity to work with a talented and diverse group of professionals. We offer a dynamic and inclusive work environment, with a focus on continuous learning and personal growth. Our team is committed to making a positive impact on our customers, business partners, and society.

We believe in the power of an inclusive workplace and value diversity. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

At Trendyol, we are committed to creating a better future for our customers, business partners, and society. We strive to make a sustainable and positive impact through our operations and business practices.