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Ecommerce Marketplace Operations Supervisor

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Jeddah, Makkah Province, Saudi Arabia بلومنج Full time

We are seeking a highly skilled E-commerce Marketplace Operations Supervisor to oversee our online presence and manage day-to-day e-commerce operations.

Key Responsibilities:

  1. Marketplace Optimization:
    Maximize sales across online platforms by managing product listings, pricing, promotions, and inventory levels. Analyze performance metrics, including sales, reviews, and conversion rates, to inform data-driven decisions.
  2. Operational Efficiency:
    Oversee order fulfillment, shipping, and returns processes, ensuring seamless coordination with logistics and vendors. Implement Standard Operating Procedures (SOPs) to enhance operational efficiency and reduce costs.
  3. Inventory Management:
    Monitor stock levels, forecast demand, and manage inventory replenishment to prevent stockouts and optimize stock turnover. Identify opportunities to reduce slow-moving inventory and improve overall inventory management.
  4. Customer Satisfaction:
    Ensure customer satisfaction by promptly resolving issues and maintaining positive reviews. Foster a customer-centric approach to drive loyalty and retention.
  5. Data Analysis and Reporting:
    Analyze sales data, report on performance, and provide actionable insights to inform business decisions. Develop and maintain reports to track key performance indicators (KPIs) and drive continuous improvement.
  6. Team Leadership:
    Lead and mentor the marketplace operations team, setting goals and fostering a collaborative work environment. Develop and implement training programs to enhance team skills and knowledge.

As a key member of our e-commerce team, you will play a critical role in driving business growth and success.