Financial Services Support Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SiFi - Simplified Financial Solutions Company Full time
About SiFi - Simplified Financial Solutions Company

We are a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management.

Our Mission:

To deliver exceptional financial solutions that meet the evolving needs of businesses in Saudi Arabia.

Job Description:

The Customer Success Specialist will play a critical role in ensuring our customers achieve their financial goals through our solutions.

Main Responsibilities:

  • Support customer onboarding and adoption.
  • Provide timely and effective support to resolve customer inquiries and issues.
  • Collect and analyze customer feedback to improve our financial solutions.
  • Maintain accurate customer data and records.

Requirements:

  • Bachelor's degree in Business, Communications, or related field.
  • 3-5 years of experience in the same role or similar roles.
  • Strong interpersonal and communication skills, both written and verbal.
  • Basic understanding of customer service principles and practices.
  • Proficiency in Microsoft Office suite and familiarity with CRM systems.


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