Office Automation Expert
5 days ago
Olayancareer Job Opportunity
We are seeking an Office Automation Expert to join our team.
The ideal candidate will be responsible for installing, maintaining and repairing Xerox multifunction office printers/copiers/scanners products with high optimum level, cost effectiveness, and minimum downtime possible.
Key Responsibilities:- Installation, Maintenance, and Repair: Install, maintain and repair multifunction office products to the optimum level. Products placed at customer locations within the specified territory or as directed with published technical standards and procedures in a cost-effective way with the highest reliability possible.
- Customer Education: Assist in customer education in operating the machine correctly, replacing consumables, getting the meter read, and how to place a service call, and a consumable call to the welcome centre.
- Sales Generation: Generate sales leads.
- Contract Sales Leads: Generate contract sales leads.
- Communication and Reporting: Always comply with the communication directions from the work controller and proactively feedback to his immediate supervisor of any customer issues or urgent needs which are outside of his scope of competency to rectify ASAP. Speedy actions need to be in place to close the breakdown service calls and to achieve target response time. Reports all his service documents in a timely and accurate manner.
- Customer Communication: Clearly communicate with customers regarding the job performed. Demonstrate the correct procedure to reach SXL service and related work area, Good training (do's & don'ts). Actively promote SXL products, services, and a positive attitude to enhance the SXL company image through total customer satisfaction.
- Bachelor's degree in Engineering (Electronics/Electrical/Mechatronics)
- Proven experience in technical support and service delivery
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