Client Growth Specialist
2 weeks ago
About the Job
Rp International is seeking a Client Growth Specialist to join our team. As a Client Growth Specialist, you will be responsible for developing and implementing strategies to drive growth and renewals across all solution areas for our regional clients.
Job Description
The ideal candidate will have extensive experience in a sales environment and/or customer service role, with a strong sales orientation and experience working with clients and business teams to create sales-oriented solutions and services. You will also have experience working with Salesforce.com or similar contact platforms.
Responsibilities:
- Develop and implement strategies to drive growth and renewals across all solution areas for our regional clients.
- Establish relationships and influence key stakeholders to achieve revenue and margin targets.
- Collaborate with a network of offices to ensure an excellent client experience in each relevant market.
- Achieve revenue and margin targets by aligning client needs with available solutions.
- Develop and implement organizational strategies with local account managers within assigned regional accounts.
- Utilize engagement skills to establish account strategies with key stakeholders.
- Minimize churn and maximize retention in assigned accounts.
- Use sales tools and methodologies to effectively manage accounts, opportunities, pipelines, and forecasts.
- Be fully aware of and understand the International Trade Policy.
- Meet or exceed quota targets through comprehensive account management.
- Increase profitability, revenues, and client satisfaction levels for the regional client portfolio.
- Ensure client satisfaction throughout the entire lifecycle of the buying process by taking ownership of the commercial agreement for each client.
- Generate demand by helping clients identify current needs and articulating how value can be added through services and solutions.
- Approach account management systematically by identifying strategies to develop and grow the account profitably.
- Perform vulnerability analysis of the company's position compared to competitors to ensure the client's requirements are central to the proposed solution.
- Positively influence and enable financial control, governance, and compliance in the region to prevent and reduce financial costs.
- Act as the first point of contact for client issues.
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