Transformation and Innovation Leader
4 days ago
We are seeking a highly skilled Digital Transformation Analyst to join our team at Duncan & Ross. The ideal candidate will have extensive experience in aligning digital strategies with business objectives, implementing IT governance and ITSM processes, and delivering measurable results in technology-driven projects.
Key Responsibilities
- Lead and support digital transformation initiatives to drive growth and innovation.
- Implement effective IT governance and ITSM processes to improve efficiency and effectiveness.
Digital Transformation Initiatives :
- Analyze existing systems and processes to identify areas for improvement.
- Develop and implement effective digital transformation strategies to drive business growth.
IT Governance and ITSM Processes :
- Establish and maintain IT governance frameworks to ensure alignment with strategic goals.
- Oversee IT service management processes to improve efficiency and effectiveness.
Policy Development and Compliance :
- Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
- Provide guidance on policy updates and process improvements.
Project Management :
- Manage digital transformation projects using PMP or PRINC2 methodologies.
- Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.
Business Continuity and Disaster Recovery :
- Develop and maintain IT business continuity and disaster recovery plans.
- Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.
Information Security and Risk Management :
- Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
- Collaborate with stakeholders to design and implement effective security measures.
Service Reporting and Performance Management :
- Develop KPIs and service performance metrics to monitor and evaluate IT services.
- Manage SLA and OLA agreements, ensuring alignment with service delivery goals.
Budget Management :
- Manage IT budgets to optimize resources and achieve cost-efficiency.
- Provide regular budget reports and recommendations for financial planning.
Key Qualifications and Skills
Experience :
- 3+ years of experience in digital transformation, innovation, management consulting, or related fields.
- Hands-on experience in implementing digital transformation initiatives and ITSM processes.
- Proven track record of developing and executing IT governance frameworks, policies, and strategies.
Technical Expertise :
- Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.
- Experience in IT business continuity, disaster recovery planning, and risk management.
- Familiarity with service reporting, KPI development, and SLA / OLA management.
Certifications :
- PMP or PRINCE2 certified (or equivalent project management certifications).
- ITIL certification is highly desirable.
Skills :
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, collaboration, and stakeholder engagement abilities.
- Budget management experience, including CAPEX and OPEX planning.
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