Transformation and Innovation Leader

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

We are seeking a highly skilled Digital Transformation Analyst to join our team at Duncan & Ross. The ideal candidate will have extensive experience in aligning digital strategies with business objectives, implementing IT governance and ITSM processes, and delivering measurable results in technology-driven projects.

Key Responsibilities

  • Lead and support digital transformation initiatives to drive growth and innovation.
  • Implement effective IT governance and ITSM processes to improve efficiency and effectiveness.

Digital Transformation Initiatives :

  • Analyze existing systems and processes to identify areas for improvement.
  • Develop and implement effective digital transformation strategies to drive business growth.

IT Governance and ITSM Processes :

  • Establish and maintain IT governance frameworks to ensure alignment with strategic goals.
  • Oversee IT service management processes to improve efficiency and effectiveness.

Policy Development and Compliance :

  • Develop, implement, and monitor IT policies and procedures to ensure compliance with industry standards and regulations.
  • Provide guidance on policy updates and process improvements.

Project Management :

  • Manage digital transformation projects using PMP or PRINC2 methodologies.
  • Coordinate cross-functional teams to deliver projects on time, within scope, and within budget.

Business Continuity and Disaster Recovery :

  • Develop and maintain IT business continuity and disaster recovery plans.
  • Ensure robust systems and processes are in place to mitigate risks and ensure operational resilience.

Information Security and Risk Management :

  • Assess and mitigate risks related to information security and ensure alignment with best practices and standards.
  • Collaborate with stakeholders to design and implement effective security measures.

Service Reporting and Performance Management :

  • Develop KPIs and service performance metrics to monitor and evaluate IT services.
  • Manage SLA and OLA agreements, ensuring alignment with service delivery goals.

Budget Management :

  • Manage IT budgets to optimize resources and achieve cost-efficiency.
  • Provide regular budget reports and recommendations for financial planning.

Key Qualifications and Skills

Experience :

  • 3+ years of experience in digital transformation, innovation, management consulting, or related fields.
  • Hands-on experience in implementing digital transformation initiatives and ITSM processes.
  • Proven track record of developing and executing IT governance frameworks, policies, and strategies.

Technical Expertise :

  • Strong knowledge of ITSM tools, ITIL implementation, and best practices in service management.
  • Experience in IT business continuity, disaster recovery planning, and risk management.
  • Familiarity with service reporting, KPI development, and SLA / OLA management.

Certifications :

  • PMP or PRINCE2 certified (or equivalent project management certifications).
  • ITIL certification is highly desirable.

Skills :

  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, collaboration, and stakeholder engagement abilities.
  • Budget management experience, including CAPEX and OPEX planning.


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