Account Management Specialist
5 days ago
Job Description
We are seeking a highly motivated and experienced Key Accounts Executive to join our team. In this role, you will be responsible for managing and growing existing small to medium customer accounts.
Main Responsibilities:
- Develop Existing Accounts: Develop existing accounts for assigned small to medium customers based on defined procedures.
- Monitor Satisfaction: Monitor customer satisfaction, identify new opportunities, and propose solutions to improve customer profitability and efficiency.
- Sales Support: Provide sales support to the Account Manager/Senior Account Manager in managing larger existing accounts.
Other Responsibilities:
- Operational Requests: Execute and process operational requests received from key customers, providing best-in-class service delivery within set targets and contractual SLAs.
- Amadeus Technology: Ensure key customers make best use of Amadeus technology, achieving established performance, productivity, and service metrics.
- Product Updates: Inform key customers about new product and solution releases in a timely manner.
- Tech Support: Assist in resolving product and technical questions/issues raised by global customer services or account managers.
This role involves some degree of guidance and is an opportunity for acquiring higher-level skills and knowledge in the designated area of specialization.
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