Account Management Specialist

5 days ago


Jeddah, Makkah Province, Saudi Arabia Amadeus Full time

Job Description

We are seeking a highly motivated and experienced Key Accounts Executive to join our team. In this role, you will be responsible for managing and growing existing small to medium customer accounts.

Main Responsibilities:

  1. Develop Existing Accounts: Develop existing accounts for assigned small to medium customers based on defined procedures.
  2. Monitor Satisfaction: Monitor customer satisfaction, identify new opportunities, and propose solutions to improve customer profitability and efficiency.
  3. Sales Support: Provide sales support to the Account Manager/Senior Account Manager in managing larger existing accounts.

Other Responsibilities:

  1. Operational Requests: Execute and process operational requests received from key customers, providing best-in-class service delivery within set targets and contractual SLAs.
  2. Amadeus Technology: Ensure key customers make best use of Amadeus technology, achieving established performance, productivity, and service metrics.
  3. Product Updates: Inform key customers about new product and solution releases in a timely manner.
  4. Tech Support: Assist in resolving product and technical questions/issues raised by global customer services or account managers.

This role involves some degree of guidance and is an opportunity for acquiring higher-level skills and knowledge in the designated area of specialization.



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