Senior Support Specialist
7 days ago
This is an exciting opportunity to join our team as a Senior Specialist Call Agent, where you will be responsible for delivering exceptional customer service within the Utilities sector. As a key member of our team, you will work closely with customers across all utilities, receiving calls, complaints and updates while adhering to the highest standards of customer satisfaction goals and KPIs.
Responsibilities- Enhance customer service operations to ensure high levels of customer satisfaction by implementing and executing tasks and activities as laid out in SLAs.
- Manage customer calls, complaints and requests, record details and liaise with relevant departments for resolution.
- Deliver top-tier service in all customer interactions, ensuring concise and accurate communication while delivering solutions in a timely manner.
- Assign Ticket Numbers to customers' complaints/requests and assign to relevant departments for resolution, follow up internally to ensure timely resolution.
- Update status of customers' complaints/requests after closure or escalate to higher authorities for further investigation.
- Maintain central repository of customer data and conduct customer satisfaction surveys and feedback from time to time.
- Analyze results and identify areas for improvement, contribute to identification of opportunities for continuous improvement of department's systems, processes and practices.
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Senior Accounting Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia SENIOR SPIRIT OF ROSELLE PARK Full timeSenior Accounting Specialist - Riyadh - SENIOR SPIRIT OF ROSELLE PARKSENIOR SPIRIT OF ROSELLE PARK RiyadhWe are seeking a seasoned Senior Accounting Professional to join our dynamic team at SENIOR SPIRIT OF ROSELLE PARK, where you will play a pivotal role in shaping our fixed asset management strategy.This critical role involves overseeing the entire...
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Executive Support Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mobco Full timeSupport Role for Senior ManagementWe are looking for an Executive Support Specialist to provide administrative support to our senior management team. The successful candidate will have a strong background in business administration, excellent organizational skills, and the ability to work under pressure.About the Job:The Executive Support Specialist will be...
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Senior Support Specialist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Afaq Q Tech General Trading Full timeAbout the RoleWe are looking for a Senior Support Specialist - OTS to join our team at Afaq Q Tech General Trading. The successful candidate will be responsible for managing the availability of all IT equipment and infrastructure through continuous improvement and continuously looking to improve equipment efficiencies and cost reductions accordingly.Key...
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Administrative Support Specialist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Altaqah Trading Establishment Full timeJob Title: Administrative Support SpecialistJob Description:We are seeking an experienced and highly organized Administrative Support Specialist to join our team at Altaqah Trading Establishment. As a key member of our support staff, you will be responsible for managing and organizing daily office operations and procedures.Main Responsibilities:Manage Office...
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Senior Murex Back Office Support Specialist
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Luxoft Full timeAs a Senior Murex Back Office Support Specialist, you will be responsible for managing the delivery of Murex for all products, confirmations, settlement instructions, and Payment messages.You will support BO users with validation and adaptation to the Murex application in the best possible way. This includes migration readiness, static data maintenance, and...
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Technical Support Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SOCOTEC Full timeJob OverviewSOCOTEC is seeking a highly skilled Technical Support Specialist to join our team. As an IT Support Officer, you will be the primary contact for local providers and central IT teams, responsible for designing and deploying new infrastructures, testing and validating new features, and supporting users with their requests and incidents.The ideal...
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Senior Support Specialist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Multispecialty Hospital Full timeJob DescriptionDavidson Management Consultants has been mandated to recruit an Executive Assistant / Business Analyst for their client in Riyadh, Saudi Arabia, which operates a chain of clinics and day surgery centers.We are looking for experienced Business Analysts who have a minimum of 3 to 5 years of experience in Saudi Arabia and can provide strategic...
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Customer Support Specialist
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full timeWe are seeking a highly skilled Customer Support Specialist to join our team at Amazon. As a key member of our customer support group, you will be responsible for resolving complex customer problems and preventing similar issues from happening again.Key ResponsibilitiesResolve Customer Trust Escalations: Drive tech investigation to identify root cause and...
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IT Support Specialist
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Aquarabia Qiddiya City Full time**Job Overview**Aquarabia Qiddiya City is seeking a highly skilled IT Support Specialist to join its team. As an IT Support Specialist, you will be responsible for providing top-notch IT support and services to all staff across the theme park, water park, and administrative offices.**Key Responsibilities**Deploy IT equipment and software as per standards...
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Technical Support Specialist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia El Seif Engineering Contracting Company Full timeEl Seif Engineering Contracting Company is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for managing and conducting the affairs of the function with the highest standards of respect, integrity, accountability, agility, quality, safety, and corporate governance.You will work closely with the...
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Event Support Specialist
3 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Informa PLC Full timeInformative insights and unparalleled expertise are what drive our events at Informa PLC. We're committed to creating a world where knowledge meets innovation, and we need talented individuals like you to make it happen.If you're passionate about delivering exceptional events, we invite you to apply for our Conference Event Coordinator position. As part of...
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IT Support Specialist
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full timeJob SummaryWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Ejada Systems Limited. As an IT Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware, software, and network issues in a timely and professional manner.Key ResponsibilitiesTechnical Support:...
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Customer Support Specialist
3 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full timeJob SummaryWe are seeking a skilled Customer Support Specialist to join our team at HungerStation | هنقرستيشن. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.The ideal candidate will possess excellent communication skills, a...
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IT Support Specialist KSA
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Strategicgears Full timeJob Title:IT Support Specialist KSA About the Job:We are seeking a highly skilled IT Support Specialist to join our team at Strategicgears. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal users.Provide first-line technical support to internal users via phone, email, or in-person.Troubleshoot...
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Development Senior Specialist
5 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeJob Title: Development Senior SpecialistWe are seeking a highly skilled and experienced Development Senior Specialist to join our team at Arab National Bank. This role is responsible for reviewing architectural drawings in different design stages and ensuring they align with the project brief.Key Responsibilities:Review architectural drawings for competency...
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IT Support Specialist
3 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Dar Al-Hekma Full timeJob DescriptionDar Al-Hekma is seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support to employees, installing and maintaining computer systems and peripherals, and troubleshooting equipment issues.Key Responsibilities:Install and configure computer systems and peripherals...
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Senior SAP Solutions Specialist
4 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia The Coca-Cola Bottling Company of Saudi Arabia Full timeSenior SAP Solutions SpecialistWe are seeking a highly experienced Senior SAP Solutions Specialist to join our team at The Coca-Cola Bottling Company of Saudi Arabia. This role involves providing advanced technical and functional knowledge of SAP modules, collaborating with cross-functional teams, and supporting system upgrades.The successful candidate will...
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IT Support Specialist
20 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Adree Full timeAbout the RoleWe are looking for an experienced IT Support Specialist to join our IT department at Adree. As an Application Support professional, you will be responsible for delivering excellent user experiences through effective application management and support.Your key responsibilities will include monitoring application performance, providing technical...
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IT Support Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Al Falak Full timeAl Falak is seeking a skilled IT Support Specialist to join our Helpdesk, Customer Service, and Telecalling teams. In this role, you will be responsible for providing technical support to customers and ensuring their satisfaction with our products and services.Key Responsibilities:Respond to incoming customer inquiries via phone, email, or chat in a timely...
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Support Operations Specialist
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia RP International Full timeSupport Operations SpecialistWe are looking for a skilled Support Operations Specialist to join our team at RP International. In this role, you will assist the L1/L2 support team in Riyadh, ensuring seamless operations, exceptional customer satisfaction, and adherence to SLAs. This position requires technical expertise, strong communication skills, and...