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24/7 Contact Center Representative

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia Amazon Full time

The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally.

Job Requirements

We are seeking customer-focused professionals who thrive in a dynamic contact center environment, handling live phone calls and/or chats. You will be at the forefront of our customer service operations, primarily dealing with sensitive situations, maintaining high ethical standards and confidentiality when dealing with employee information, conflicts of interest, and compliance issues.

  • You will handle a high volume of live contacts, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
  • You will resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
  • You will build customer trust through empathetic, personalized conversations, assessing and adjusting resolution plans to each employee's changing needs during live interactions.