Frontline Service Advocate

3 days ago

Riyad Al Khabra, Saudi Arabia Tabby Full time

About the Role
We're seeking a highly skilled Customer Experience Representative to join our team. This role involves providing top-notch customer service, working closely with our AI-powered tools, and collaborating with cross-functional teams to drive global CSAT leadership.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly.
  • Develop and implement strategies to improve customer engagement and loyalty.
  • Analyze customer feedback and data to inform business decisions and drive growth.
  • Collaborate with cross-functional teams to ensure customer satisfaction.
  • Identify areas for improvement and optimize customer support processes using AI-powered tools.

Required Skills

  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
  • A postgraduate degree in math, business, marketing, or finance is preferred.
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • The ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
  • A team player mindset, with the ability to build and maintain strong relationships across teams.
  • Resilience under pressure, with a proactive approach to challenges.

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