Senior Retail Operations Manager
5 days ago
We are a leading global coffee company, Nestlé Nespresso SA, dedicated to providing exceptional quality coffees. Our passionate team has transformed us into the reference in portioned coffee, delivering high-quality products that can be enjoyed at home or out-of-home.
Our growth is driven by our commitment to research and development, ensuring we pioneer and lead the portioned coffee sector. We source ingredients with care, produce premium coffee products, and guarantee quality through thoughtful approaches.
To excel in this role, you will require:
- Minimum 3 years of retail experience, preferably in customer relationship management.
- At least 1 year of supervisory experience, with expertise in people management & development.
- Familiarity with project management processes and change management.
Cultivating coffee as an art, we grow the best in each of us. With every cup, we elevate the coffee moment into a movement, combining taste and purpose.
Your RoleInspire your team with a passion for service excellence, believing that creating meaningful experiences on the sales floor requires collaboration. Engage, empower, and coach as a motivating team builder within a fast-paced retail environment.
Key Responsibilities:
- Evaluate store performance weekly, monthly, and yearly, supporting the boutique manager in achieving targets and KPIs.
- Support the team in allocating roles to drive sales throughout the day, while managing store operations effectively.
- Promote a safety-conscious culture within the boutique, adhering to Nestlé Safety, health, and environmental policies.
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