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Digital Transformation Leader
1 week ago
Company Overview
Nexthink is a pioneering digital employee experience management software provider, revolutionizing the way IT leaders address issues impacting employees worldwide. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, empowering our customers' IT teams to solve complex technical challenges, create productive workplaces, and deliver happy employees in the digital workplace.
Headquartered in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink operates as One Team, connecting, collaborating, and innovating to continuously grow. With over 1000 employees from diverse backgrounds, we foster an inclusive culture where everyone feels valued and empowered to make a difference.
Key Responsibilities
- Project Management & Services Engagement Oversight
- Utilize project management methodologies to plan, execute, and monitor services engagements effectively, ensuring seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders.
- Oversee project progress, ensuring timely delivery of services within scope and budget.
- Develop and manage project timelines, resource allocation, and key deliverables to optimize execution.
- Proactively identify and mitigate risks, ensuring smooth project execution and stakeholder satisfaction.
- Regularly communicate with internal and external stakeholders, providing updates, managing expectations, and addressing concerns.
Services Bookings & Revenue Forecasting
- Develop and maintain accurate forecasts for service bookings to support business planning.
- Monitor trends and provide insights to optimize resource allocation and planning.
- Predict and track revenue generation from delivered services, ensuring financial performance aligns with forecasts.
Services Scoping & Customer Alignment
- Define and document the scope of services engagements, ensuring clarity and feasibility.
- Align service offerings with customer needs and organizational capabilities to maximize value delivery.
Sales Organization Support
- Act as the key services point of contact for the sales team, providing clear and timely updates.
- Support the sales-to-services handover process, ensuring smooth transitions and alignment.
Operational & Administrative Responsibilities
- Manage Kimble engagement assignments to ensure accurate and efficient resource allocation.
- Approve Salesforce quotes for services engagements, ensuring accuracy and compliance.
- Validate the handover from Solution Consultants to the Professional Services team, ensuring a structured transition.
- Proactively raise red flags and address potential risks that may impact project delivery.
Qualifications
The successful candidate will have strong project management expertise and the ability to coordinate multiple stakeholders across different teams. They should demonstrate excellent organizational and communication skills and possess a collaborative mindset to work effectively in a cross-functional environment. Experience in services management, project planning, and customer-focused delivery is essential.
Benefits
- Permanent position and a competitive compensation package (Stock Options also included).
- Health insurance coverage for you and eligible dependents, including dental, vision, and alternative medicine options, with 100% coverage of healthcare premiums.
- Flexible Hours and unlimited vacation, plus 3 company-paid volunteer days.
- Hybrid work model.
- Free access to professional training platforms to explore your interests and enhance your skills, ensuring continuous growth and success in your role.
- Family benefits, including fully paid leave for primary caregivers, extendable up to additional months, and fully paid leave for secondary caregivers.
- Bonuses for referring successful hires after three months of continuous employment.
