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Customer Service Team Lead

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia YRG Full time

Job Description

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The Telephone Support Operations Supervisor at YRG is responsible for handling the organization's telephonic conversations with utmost diligence and punctuality. This role requires providing accurate information to the caller, catering to all necessary inquiries.

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This position involves explaining essential details of the organization's products and services to captivate the customer's attention. It also entails taking the initiative to build fruitful connections through fluent and engaging communication.

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To excel in this role, one should maintain necessary call log details using the latest technology available in the company's cloud or digital database.

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Additionally, the Telephone Support Operations Supervisor should enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

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Required Skills and Qualifications

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  • Prior experience in a customer support role.
  • Good command of verbal communication skills to intrigue the listener and provide accurate information.
  • Showing high efficiency along with handling several tasks in the daily routine.
  • Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
  • Refined communication skills with an ability to persuade customers.
  • Exhibiting eagerness to innovate and enhance existing work output by working on constructive feedback.