Patient Experience Lead

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Saudi German Health Careers KSA Full time

We're seeking a Patient Experience Lead to champion patient-centered care at Saudi German Health Careers KSA.

As our ideal candidate, you'll be responsible for building strong connections between patients, families, and healthcare teams to foster trust and understanding.

We're looking for someone who combines empathy with expertise – a natural problem-solver who truly cares about delivering exceptional patient experiences.

Your responsibilities will include:

  • Leading initiatives to ensure every patient feels valued, heard, and cared for.
  • Training and inspiring staff to deliver world-class experiences with compassion and professionalism.
  • Innovating and improving our services by gathering feedback, identifying pain points, and creating meaningful solutions.

You'll need a degree in Healthcare Management, Hospitality, or a related field, and 5+ years of experience in patient experience or customer service leadership.

Preferably Saudi nationals are encouraged to apply. If you're passionate about making a real difference in patient care, we'd love to hear from you.


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